Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery
Responsible for supervising staff who install, maintain, and repair radio communication systems, specifically Motorola P25 700/800Mhz regional trunked radio system and associated communications devices for various agencies in a six-county region. Supports end users of the radio system and other mobile technology. Provides advanced support and troubleshooting, oversees subscriber administration, and serves as a liaison to system vendors.
Major Duties and Responsibilities
- Supervises the work of assigned personnel, including assigning, and reviewing work, providing guidance, and conducting performance evaluations.
- Leads and manages the wireless communications services area for the city and surrounding local agencies.
- Provides input to the design, selection, and implementation of radio system and subscriber device technology.
- Develops and analyzes processes and procedures. Collects data and provides input for business decisions.
- Identifies, coordinates, and manages system issues/complaints, ongoing maintenance, system upgrades, and projects.
- Works closely with solution providers to establish relationships and effectively manages expectations and deliverables on service and equipment contracts with those providers, holding them accountable to the City’s expectations.
- Develops and implements policies relating to the operation of the Public Safety Communication Network and ensures the communication network is in compliance with State and Federal Regulatory agencies relating to the safety of personnel and the operation of public safety and radio communication networks.
- Participates on state and federal communication committees as needed.
- Responsible for participating in product solicitations and selections to include RFIs, RFPs, and assisting with contract development and management relating to the operation, maintenance, upgrade, or purchase of new equipment utilized in the delivery of communication services.
- Partners and collaborates with City and other government officials on public and non-public safety service infrastructure activities and initiatives to ensure high availability and performance of the supported networks and equipment.
- This position requires the availability for recall 24x7x365 for system issues, supporting inclement weather and local and state emergency management requests.
- Provides data analysis and reporting.
- Performs related work as required.
Knowledge, Skills & Abilities
- Requires working knowledge of Public Safety Wireless Communications radio operations and engineering management to include public safety trunked radio systems and radio propagation theory
- Design and implementation of Radio system and subscriber device technology
- Knowledge of FCC, FAA, OSHA and other federal, state, and local rules and regulations that govern the management of communication systems and personnel.
- Ability to express ideas clearly and concisely orally and in writing.
- Ability to understand end user requirements and effectively convey them verbally and in writing to result in a suitable work product.
- Demonstrated ability to identify and resolve technical issues, concerns, and needs.
- Must possess and exercise organizational, analytical and decision-making skills with a customer service focus.
- Ability to establish and maintain cooperative working relationships with City and other government sectors and/or private organizations.
- Knowledge of utilizing or reviewing regulatory and technical manuals, project plans and blue prints.
- Demonstrated knowledge of operational and administrative functions for the Microsoft Windows network operating system, UNIX, and Motorola Trunked Radio Systems.
- Demonstrated knowledge of IP-based networks and the techniques used for the design, implementation, monitoring, and maintenance of these networks and their components.
- Ability to use Microsoft Office products (including Word, Outlook, PowerPoint, and Excel) for documentation, communication, presentation, and analysis purposes.
- Ability to create and track projects with Microsoft Project, and to create and modify diagrams using Visio Professional
- Bachelor’s degree with five (5) years of relevant experience related to management and ten (10) years technical experience on infrastructure and support of Motorola P25 Trunked Radio network and related radio equipment or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.
- Must obtain the General Radiotelephone Operator License (GROL) from the Federal Communications Commission within 12 months of employment OR possess a Certified Electronics Technician certificate issued by a Federal Communications Commission Commercial Operators License Examination Manager or by a laboratory established by the International Association of Chiefs of Police.
- Ability to obtain and maintain City driver’s permit
- At least two years of relevant college-level course work or an Associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
- Five (5) to seven (7) years of experience in public safety technology, networking, and mobile communications
- Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for all new City of Charlotte employees.
The City of Charlotte is an Equal Opportunity Employer
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.