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Aviation Applications Development Support Manager #2303-373500-01

Date Opened
Thursday, March 16, 2023 8:00 AM
Close Date
Thursday, April 06, 2023 8:00 PM
  • $118,705-$148,381 Commensurate with Experience
Employment Type
  • Full Time


This position will involve relationship-building skills, as you will regularly collaborate, and sometimes negotiate, with airport business owners, security, airlines personnel, airport staff, and leadership and work often and effectively with other City information technology personnel. 

This role will champion a dynamic work environment and be a part of an evolving management team that strives to develop staff and encourage new technology ideas and solutions to long-standing challenges. The successful candidate will understand how data can drive decision-making and will have the ability to utilize key performance metrics to measure the success of operations.  The ability to provide strategic leadership, change management oversight, and alignment between IT solutions and aviation business needs is critical to the success of this role


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Major Duties and Responsibilities

  • Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
  • Facilitated strategic planning for departmental initiatives.  Recommends technology to meet current and future needs.
  • Partners with the department executive and leadership teams to ensure technology aligns with the business needs.
  • Develops and manages information technology systems and provides strategic and tactical goals from design through implementation.
  • Develops and manages departmental or cross departmental operating, personnel, operating and capital budgets.   
  • Leverages vendors, service providers, and other City service areas as a part of overall IT service delivery.  Ensures adherences to service level agreements and memorandum of understanding.
  • Participates in procurement processes to include RFP development, vendor selection and contract negotiation.
  • Serves as a representative of the department at meetings with other technology managers and oversees the implementation of technology projects.
  • Interacts with stakeholders and other departments across the organization to identify opportunities and drive growth.
  • Control the flow of project related information
  • Develops and maintains various plans related to the project and schedule
  • Professionally manage and maintain positive relationships with project stakeholders  
  • Provide general oversight of IT-related expenditures and purchase requests
  • Experience with cybersecurity safeguards and programs
  • Experience with airport technology 
  • Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams
  • Ability to lead change using positive and collaborative methods
  • Ability to explain complex, technical information clearly and simply to different levels of staff, management, and executives
  • Ability to analyze, research information, and understand technical solutions
  • Listens effectively to others
  • Presents ideas and complex material clearly, concisely, logically and persuasively both orally and in writing
  • Ensures timely, appropriate communication with stakeholders
  • Manage various consulting contracts to ensure compliance 
  • Performs related work as required
  • Ability to work after hours to minimize impact to travelers while implementing new systems or changes to existing systems
  • Primarily work office hours Monday through Friday; however subject to working at other times for certain projects and upgrades.
  • Work hybrid schedule with in-office and remote hours will be considered, with at least two days in the office a week.

Knowledge, Skills & Abilities

  • Excellent organizational and time management skills  
  • Effective verbal and written communication skills  
  • Interpersonal skills necessary to develop and maintain effective and appropriate working relationships 
  • Ability to document and communicate technical information to non-technical audiences  
  • Budgeting awareness  
  • Lead meetings that include participation from vendors / technical and non-technical peers / business owners  
  • Ability to effectively manage high stress scenarios  
  • Ability to work cooperatively with other City employees and the public  
  • Ability to apply conflict resolution techniques 
  • Ability to quicky change focus between projects based on priority or resources availability  
  • Ability to work with vendors to find a sustainable and cost-effective solutions  
  • Knowledge of IT industry standards and ability to recognize highly customized and/or proprietary formats  
  • Analytical and logical approach to problem solving  
  • Ability to lead and ensure team alignment  
  • Excellent judgment and knowledge of escalation procedures 
  • Familiar with project management methodologies 
  • Maintain the confidentiality of information and professional boundaries 
  • Identify risk and issues and identify mitigation strategies 
  • Makes sound business decisions based on limited, complex or contradicting information and relevant public service ethical principles
  • Develops alternative solutions
  • Works effectively in group problem-solving situations

Preferred Qualification

  • Aviation/airport technology experience a plus
  • Experience managing complex, multi-disciplinary Information Technology teams providing a diverse array of IT solutions (hardware, software, networks, cybersecurity, systems integration, and project management)
  • Valid driver’s license and ability to qualify for City driving permit.

Minimum Qualifications

  • Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field 
  • Five(5) + years of experience in information technology support and strategic planning, including prior supervisory experience in a senior leadership role with substantial decision-making
  • Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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