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Application Administrator #2303-373100-01

Date Opened
Friday, March 03, 2023 8:00 AM
Close Date
Sunday, March 19, 2023 8:00 PM
Section
Innovation & Technology
Salary
  • $66,099-$74,361 Commensurate with Experience
Employment Type
  • Full Time
Go Back View Benefits

Introduction

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

Summary

Responsible for designing, maintaining, and administering a variety of technology systems and working with end users on advanced troubleshooting activities to ensure applications are working properly.  Additional responsibilities may include installations, upgrades, or compliance (depending on the applications being administered).   This position will support Public Safety technologies including Computer Aided Dispatch of police and firefighters and 911 call systems.

Major Duties and Responsibilities

  • Installs, maintains, and supports Public Safety and City of Charlotte applications and related technologies including Police and Fire Computer Aided Dispatch (CAD), connections with outside agencies, connections to SBI systems, AVL technologies, MSSQL database interfaces to reporting systems and internal custom applications, and 911 infrastructure including connections to ESINet 911 systems.
  • Ensures Public Safety and City systems remain up to date.  Responsible for server and workstations application and security patching and global policy changes. 
  • Recommends application and system enhancements.
  • May act as a liaison between departments, vendors, and customers and serve as a lead for technical support.
  • Works with vendors, team members, developers, cybersecurity, network and other City resources to implement, test, and deploy CAD applications and manage the 911 system typically on Microsoft server infrastructure.   
  • Creates and maintains system, server, and infrastructure documentation. 
  • Adheres to change control procedures for upcoming changes and coordinates/communicates accordingly.
  • Provides input on policies and standards related to the use of computing resources, overall strategy, design, implementation, and operational aspects of multiple security systems, operating environments, and related software. 
  • This position gives design recommendations and troubleshoots workstation images and systems to ensure that users, including 911 call takers, officers and firefighters are able to work efficiently on systems that meet City security and global policy requirements. 
  • Attends functional and technical training and participates in development activities and upgrade projects.
  • May provide guidance to Application Administrator Associates or other technology service resources on resolutions to recurring and new issues though communications and documentation. 
  • Performs related work as required.

Knowledge, Skills & Abilities

  • Principles and practices of the design, installation, and maintenance of assigned applications.
  • Configuration and customization of assigned applications, including, but not limited to Police and Fire Computer Aided Dispatch (CAD), connections with outside agencies, connections to SBI systems, AVL technologies, MSSQL database interfaces to reporting systems and internal custom applications, 911 infrastructure.
  • Mobile, Web based and Client-server technology and applications.
  • Software testing and quality assurance practices.
  • Operating system and TCP/IP Networking including troubleshooting systems and connections.
  • Information resource management including knowledge of data collection, storage, distribution (reporting and downstream processes) as well as hardware, network, and software technologies used.
  • Modern office procedures, methods, and computer equipment, for example, knowledge of task automation, cloud-based technologies, accommodating a mobile workforce and keeping current on Operating Systems and cybersecurity protocols.
  • Interpersonal skills necessary to develop and maintain effective and appropriate working relationships. 
  • Performing a variety of duties, often changing from one task to another of a different nature.
  • Analysis and troubleshooting.
  • Meet schedules and deadlines of the work in a 24/7/325 environment. 24/7 callback and the ability to work off hours to accommodate business needs, outages, and system maintenance is required.

Minimum Qualifications

  • Two years of relevant college-level course work or an Associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
  • Three (3) to five (5) years of experience in applications/systems administration, including specific experience with the type of system being administered (ERP, CAD, etc.)
  • Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for all new City of Charlotte employees.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.