Police Customer Service Supervisor #2303-318800-01

Division Of Criminal Information (DCI) Supervisor

Date Opened

Thursday, March 09, 2023 8:00 AM

Close Date

Thursday, March 16, 2023 11:59 PM

Section

Police

Salary

$54,380- $61,177/year

Employment Type

Full Time

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Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

This position oversees the largest DCI unit in the State of North Carolina and oversees the Federal and State compliance audits. As the Terminal Agency Coordinator (TAC), ensures all employees with DCI access, department-wide, comply with state and national regulations relating to access, security, and information management within criminal information databases.

Major Duties and Responsibilities

Terminal Agency Coordinator:

The department TAC is the liaison with the SBI.

• Must be certified in in DCI Modules 1, 2, and 3

Administrative Duties:

• Be the expert on all policies and procedures related to DCI and CJIS

• Ensure policies are adhered to by all agency personnel

• Report compliance issues, as required, within the agency and to the State

• Print, sign or initial, review, and maintain all Criminal History NCIS logs

• Notify SBI/CIIS of address, phone, fax or email changes

• Conduct monthly NCIC/Nlets ORI validations

Training Coordination:

• Maintain current authorized users in the DCI data base when a user leaves the agency

• Reset passwords in DCI & CJLeads

• Notify the District Training Specialist and CJIS within 24 hours when an employee leaves the agency

Materials Dissemination:

• Maintain updated user and servicing agreements and keep on file for audit purposes

• Disseminate notices to agency staff

System Security:

• Ensure all state and federal regulations are adhered to

• Ensure all criminal histories are kept in secure locations and is disseminated only for criminal justice purposes

NCIC and DCIN Records:

Ensure the following listed duties:

• Records are entered in DCIN/NCIC according to guidelines

• All records are accurate, complete and up-to-date

• Second party check procedure is followed

• Records are validated in accordance with FBI/SBI procedures

• Hit confirmations and locate messages are handled according to procedure

Audit Coordination:

The department TAC is the primary point of contact and coordinator for all state and federal audits

• Prepare agency records for audit

• Coordinate agency’s records for audit

• Be available to work with the SBI/FBI audit staff during the audit process

• Coordinate agency’s response to any non-compliance issues or notes in the audit. Monitor adherence to resulting compliance efforts

CJIS Personnel Security:

• Work closely with CMPD Human Resources (HR) to ensure letters of fulfillment are kept on file in HR

• Maintain an updated list of all department TIDs

Supervisor Duties include, but are not limited to:

This position also provides support for the City of Charlotte Clerk’s Office running criminal histories for citizens applying for various boards.

• Ensure staffing levels are met, posting overtime in Jivasoft when required

• Point of contact for towing letters and rental car agencies

• Point of contact for all law enforcement agencies requesting information on reports, on or off- line information

• Scan and attach all vehicle recovery letters from rental car agencies in KBCOPS and verify the vehicle status through DCI

• Maintain records of any situation that could result in an incident of noncompliance. Manage DCI queue

• Manage DCI employees to document all KBCOPS monthly activity logs, and ensure all assigned training is completed as assigned

• Complete all PRDs on time. Be the subject matter expert on all things relating to DCI, the Towed Vehicle Program, KBCOPS, CJLeads, and state VPN access

Knowledge, Skills & Abilities

• Ability to learn quickly and maintain knowledge of local, state, and federal laws and regulations, regarding data entry and information management

• Proficient with all related computer software

• Experience and ability to review all entries, modifications, and removals, and verify accuracy of all database entries

• Excellent communication skills and the ability to multitask

• Ability to work successfully with a diverse workforce

• Ability to tactfully, courteously, and effectively work with citizens, officers, co-workers, and other personnel from a broad range of governmental and public safety organizations.

• Ability to work flexible schedules

• Excellent problem-solving skills

Preferred Qualification

Bachelor's Degree or higher in Criminal Justice, Public Administration, or related field, and four years’ experience with DCIN and NCIC

Minimum Qualifications

High School Graduate or Equivalent and five years related work experience OR Associate's Degree and three years related work experience as a fully-released DCI technician

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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