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FBO & Fueling Contracts Administrator #2303-259400-01

Tenant Services Coordinator

Date Opened
Monday, March 13, 2023 12:40 PM
Close Date
Monday, March 27, 2023 11:59 PM
  • $81,984-$95,647/year
Employment Type
  • Full Time


This position will serve as the primary point of contact for the day-to-day interactions with the Fixed Base Operator (“FBO”) and the general aviation (“GA”) aircraft serving CLT including without limitation: managing the Airport’s agreement with the FBO Operator.  The FBO currently operates under a management contract which includes the operation of the Airport’s general aviation facilities including the FBO terminal, charter terminal, general aviation and corporate hangars and fueling facilities.  FBO management duties also include: assist in the preparation of the annual Operating and Capital budgets of approximately $33M annually; compiling monthly P&L statements based on the monthly report provided by the FBO; preparation of a monthly activity report for GA/corporate activity; staying informed on FBO/GA industry trends; and providing analytical and project-related support as needed.

This position will also be responsible for managing the Airport Fuel System Lease with the Airline Fuel Consortium, which generates approximately $1.6 million dollars annually.  Duties shall include without limitation: negotiating the terms and conditions of capital improvements to the fuel system, monitoring and management of agreements with airport fuel providers, issuing billing advices for into-plane and fuel flow fees as appropriate, monitoring into-plane agreements, assisting with nonaviation/GSE fueling contracts and arrangements, and staying informed with all aspects of aviation fueling trends, including SAF and other fueling products.  

General Information:

  • This is a hybrid position where standard business hours apply Monday through Friday, however schedule subject to irregular hours, overtime, and emergency calls back to work.
  • Some job functions may be done through telework; however primary job functions require in-person/on-site work.
  • Valid driver’s license in state of residency and ability to obtain and maintain a City Driving Permit.
  • Ability to pass a background check in advance of start date required.  Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

Major Duties and Responsibilities

  1. Support the Airline AffairsManager by managing the day-to-day relationship with the FBO and by administering the terms and conditions of the FBO Services Management Agreement.
  2. Support the Airline Affairs Manager in the day-to-day relationship between the Airport and the Charlotte Fuel Consortium including, without limitation, negotiation of capital improvements and the implementation of periodic rent adjustments. In addition, oversee financial activities related to the Fuel Consortium.
  3. Provide analytical, research and project support to the Airline Affairs Manager related to FBO/GA and Fueling Facilities.
  4. Actively track the FBO budgeted expenses, including equipment needs, and revenues
  5. Generate GA activity reports, P&L statements, and ad hoc data requests related to both FBO/GA and fueling operations.
  6. Assist the Airline Affairs Manager in research and evaluating comparable airports rates and charges, fuel flowage fees, and other related items
  7. Be familiar with CLT’s GA Master Plan and incorporate Master Plan initiatives at FBO
  8. Act as liaison between FBO personnel, City of Charlotte, Fuel Consortium chair and members, and other tenants/stakeholders as needed; including special events
  9. Assist in lease/license negotiation and management of property and other tenant-related matters related to FBO/GA hangars, exclusive leased hangars, office space located on the FBO campus, and Fuel Facility lease. 
  10. Assist tenant partners with CLT processes such as tenant modification requests
  11. Host and attend regular meetings with both FBO Management Company and Fuel Consortium members to maintain good relationships and be aware of operations
  12. Perform other job-related duties as assigned

Knowledge, Skills & Abilities

  • Excellent organizational and communication skills (oral and written).
  • Ability to work cooperatively with other City employees and the public
  • Ability to apply conflict resolution techniques
  • Computer skills in Microsoft Suite (Excel, Word, PowerPoint, etc.)
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts
  • Strong analytical, problem-solving skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
  • Understanding of City contracting processes and systems
  • Attention to detail and accuracy
  • Ability to learn Airport processes and ask appropriate questions
  • Enthusiasm and willingness to participate and work well in a team environment
  • Ability to work safely and securely in public areas with the situational awareness
  • Ability to quickly develop rapport with other departments and divisions.
  • Knowledge of Federal Aviation Regulations – particularly FAR139 preferred
  • Must be able to work irregular hours and shifts as needed
  • Position must be able to maintain airport security clearance.

Preferred Qualification

A minimum of two (2) years’ experience in contract management and/or contract administration and/or tenant property management required. Aviation industry experience, particularly in relation to aircraft fueling operations and/or FBO operations, strongly preferred; AAAE certification(s) including AAE, ACE, CM) are a plus and/or an equivalent combination of education (post high school) and experience. 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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