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Zoning Compliance Review Manager #2303-212000-01

Planning Program Manager – Land Development Division

Date Opened
Saturday, March 11, 2023 8:00 AM
Close Date
Sunday, March 26, 2023 8:00 PM
Planning Design & Development
  • $88,579 - $110,723 Commensurate with Experience
Employment Type
  • Full Time


The City of Charlotte is seeking a Zoning Compliance Review Manager within the Planning, Design, and Development Department with extensive zoning knowledge and experience who will implement the City’s zoning regulations. The Manager will be responsible for leading and managing department programs, focusing on regulations, ordinance implementation and collaboration with internal partners and external customers. This position will supervise, lead, and manage staff responsible for reviewing and approving commercial and residential development projects for compliance with the zoning articles within Unified Development Ordinance (UDO).   This position will oversee training, coaching and transition to new zoning requirements in the UDO.  Performs professional, technical, and detail-oriented work to enforce the City’s zoning regulations.  


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Major Duties and Responsibilities

  • Lead and manage the development, operations, and innovation of programs/services for the commercial and residential zoning approval processes within the CLT Development Center and LUESA.
  • Provide leadership to planning teams and service delivery; and lead major programmatic planning initiatives and projects
  • Manages the staff teams leading commercial and residential zoning approval processes who are responsible for the zoning compliance reviews 
  • Train, coach and evaluate direct reports in accordance with City and departmental policies
  • Manages zoning review deadlines, processes, and process improvements within both the City and County review platforms
  • Evaluates unclear and/or undefined provisions within the zoning regulations along with adopted City policies to assist the Zoning Administrator with providing interpretations on various zoning related matters
  • Communicates and supports the department’s philosophy, goals and policies
  • Provides technical assistance to the City Manager’s Office, elected officials, Planning Commission, UDO Board of Adjustment, other City/County agencies, and the public in the areas of planning and zoning
  • Represents the department and the Division Manager/Deputy Director/Director (at his/her request) with other departments, City Manager’s Office, elected officials, Planning Commission, other departments, and the public to make presentations and lead/facilitate program discussions.

Knowledge, Skills & Abilities

  • Ability to solve complicated zoning related matters is required
  • Exhaustive knowledge of planning and land development principles and practices related to regulatory services (zoning regulations and ordinances)
  • Ability to establish and maintain effective working relationships with the development community, community leaders, other governmental agencies, and the public
  • Ability to comprehend technical ordinance and legal requirements related to zoning matters and convey such information in an easy-to-understand fashion
  • Ability to supervise, coach and mentor staff
  • Analytical skills applicable to planning and regulatory projects and initiatives
  • Excellent customer service skills (such as the ability to effectively communicate graphically, verbally, and in writing)
  • Effective time management with ability to meet deadlines and timely respond to internal and external customers 
  • Ability to work collaboratively in multidisciplinary teams to ensure process efficiencies and achieve positive impacts for the community
  • Ability to collaborate with diverse groups on a variety of issues and maintain a high level of collaboration within and outside of the department and lead staff to do likewise
  • Ability to perform effectively and efficiently with minimal level of supervision.

Preferred Qualification

  • AICP, CZO, or other certifications desirable 
  • Master’s degree in Planning, Landscape Architecture, Architecture, Geography, Civil Engineering, Political Science, Public Administration, or related degree

Minimum Qualifications

  • Four-Year degree in Planning, Landscape Architecture, Architecture, Geography, Civil Engineering, Political Science, Public Administration, or related degree
  • At least seven years of progressively responsible and relevant planning and/or zoning related work experience or five years with a master’s degree
  • Minimum three years of supervisory experience in the Planning function

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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