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CATS Human Resources Generalist #2303-203800-03

Employee Relations

Date Opened
Monday, May 08, 2023 5:00 PM
Close Date
Wednesday, June 21, 2023 11:30 AM
Charlotte Area Transit
  • $59,955 - $67,448/year
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The position performs a wide range of Human Resources activities for Charlotte Area Transit System (CATS) Department which includes a diverse, non-union workforce of over 450 employees occupying over 100 job classifications (e.g., laborers, skilled trades, paraprofessional, and professional occupations).  Duties include carrying out processes associated to employee relations and legal compliance conducting investigations and terminations and HR division reporting responsibilities.  Strong employee relations experience, attention to detail, and organizational skills with the ability to effectively plan, prioritize and critically think is essential to be successful.  Works in partnership with Human Resources professionals providing support to the CATS HR Director, and Human Resources Manager.  Work is performed with latitude for discretion, independent judgment, and action under minimal supervision; initiative is expected. 

Major Duties and Responsibilities

  • Investigate, respond to and resolve complaints made by employees, supervisors and outside parties. Investigations include initial intake, interviews, and associated research, preparation of findings and follow-up documentation and communication. Provide recommendations to HRM regarding resolution. Represent the department at legal proceedings such as unemployment and pre-termination hearings. 
  • Educate, counsel, and provide support to supervisors and employees to facilitate consistent application of rules, regulations, policies, procedures, performance standards, disciplinary and termination procedures. Serve as the primary representative on human resource issues for assigned divisions. Recommend actions regarding employee counseling and discipline. 
  • Generate monthly, quarterly, and annual reports for CATS HR including budget data, Employee Pay week Data, and Project Hours and NTD Reports. 
  • Assist with departure activities of exiting employees including requested exit interviews. 
  • Serve as a back-up for PeopleSoft activities including payroll review, entering weekly transactions. 
  • Serve as back-up for Leave administration (FMLA, Military, and Worker’s compensation) activities. 
  • Complete special projects as assigned. 
  • Build collaborative and effective working relationships with staff across the divisions of the department. 
  • As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP. 

Knowledge, Skills & Abilities

  • Considerable knowledge of employment laws and policies. 
  • Considerable knowledge of the principles and practices of personnel administration. 
  • Excellent organizational, interpersonal and written/oral communication skills. 
  • Knowledge of and skill using various software tools, such as Word, Excel, PowerPoint and Outlook. 
  • Ability to identify and effectively respond to issues, concerns and needs. 
  • Ability to adhere to procedures and maintain strict confidentiality. 
  • Ability to prepare and present clear and concise reports, correspondence and other written materials. 
  • Ability to analyze statistical and historical data, apply and use results for process changes, report writing and presentations. 
  • Ability to actively pursue and develop new ideas, methods and procedures to meet changing situations. 
  • Ability to exercise judgment and discretion in establishing, applying and interpreting departmental policies and procedures. 
  • Ability to identify and analyze problems and identify possible solutions in support of established goals.  
  • Ability to analyze complex problems and prepare recommendations and working procedures. 
  • Ability to develop and maintain effective working relationships with co-workers, other City departments and the public, representing CATS in a positive manner. 
  • Ability to learn PeopleSoft and other software required to perform duties. 
  • Ability to express ideas effectively, both orally and in writing.

Sensory Requirements 

  • Hearing 
  • Vision 
  • Touch 
  • Speech 


Physical Requirement: 

This position is primarily sedentary in nature and requires long periods of sitting and using a computer.  May occasionally require lifting of up to 20 lbs. and carrying items for short distances. 


General Information: 

  • Primarily works business hours, Monday through Friday. Subject to calls and work during irregular hours. 
  • Valid driver’s license in state of residency and ability to obtain and maintain a City Driving Permit. 
  • Ability to pass a background check in advance of start date required.  Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment. 

Preferred Qualification

Preferred Qualifications 

  • Bachelor's Degree in Human Resource Management 
  • PHR Certification or SHRM-CP  
  • Major coursework in Human Resources Management, Business or Public Administration, Psychology or a related field of study  

Minimum Qualifications

Minimum Qualifications 

  • Requires a Bachelor's Degree with a minimum of 3 years of employee relations experience.  
  • Experience must include involvement handling employee relations issues. 

Conditions of Employment

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for all new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law. 

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


<p>The City of Charlotte provides a comprehensive benefits package to all employees. </p>

<p>Click <a href=",-Benefits-and-Development.aspx" class="ApplyClass" target="_blank">here </a>to learn more about the City of Charlotte’s benefits. </p>

<p>The City of Charlotte is a drug and alcohol-free workplace.</p>

In Conclusion

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