Public Records Program Manager #2303-200900-01
Lead Clerk
- Date Opened
- Thursday, March 16, 2023 8:00 AM
- Close Date
- Thursday, March 30, 2023 8:00 PM
- Section
- Clerk's Office
- Salary
- $69,404-$78,080 Commensurate with Experience
- Employment Type
- Full Time
Introduction
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Major Duties and Responsibilities
- Supervises the daily activities of the records program and two administrative staff
- Interacts with employees / citizens / various elected officials
- Attends designated meetings of City Council, as needed
- Availability to work regularly scheduled & special meetings of City Council, as needed
- Maintains official City documents and records according to state law; prepares documents for archival storage and disposition; adheres to established records retention and disposition policies and procedures
- Managing the citywide records request process, which includes tracking and recording public records requests, and working directly with requestors to facilitate their request
- Coordinating with the appropriate departmental liaisons, city management and communications staff, to ensure fulfillment of records requests
- Consistently seeking ways to improve efficiency, transparency, and responsiveness by analyzing data and process
- Identifying areas of need in order of priority to maintain and improve the preservation, storage, retention, and disposition of records as specified by Federal, State and Municipal regulations
- Working with departmental liaisons and their records management teams to provide hands on coaching, training, and guidance in the area of records management
- Seeking opportunities for organization-wide efficiencies through the use of current technology options
- Moving the organization forward from policy to process, working closely with upper management on scope and direction and throughout various levels of the organization on aspects of the program
- Creating a standard of consistency across all departments in records management practices
- Planning, budgeting, and managing the citywide program
Knowledge, Skills & Abilities
- Excellent leadership, communication, coaching, and team building skills, and a strong customer-service orientation
- Knowledge and experience in records and information management, program development and improvement
- Knowledge and experience in working with technology solutions used in records management and retrieval
- Certified or working toward certification as: IIMC Certified Municipal Clerk, NC Certified Municipal Clerk and/or GARA Certification
- Experience with office management tasks
- Knowledgeable of governmental practices
- Demonstrate excellent oral & written communication skills
- Ability to exercise critical thinking / strategic planning / management analysis within limits of position& legal requirements
- Ability to multi-task & handle multiple projects
Preferred Qualification
- Municipal Clerk Certification
Minimum Qualifications
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion