Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
The City of Charlotte's Aviation Department seeking a Heavy Equipment Service Technician – Lead that will assist in repairing and providing guidance and leadership to a team of skilled automotive and equipment maintenance technicians for the Charlotte Douglas International Airport. The position is responsible for maintaining and repairing a wide array of automotive and airport specific equipment and serves as a back-up to the Equipment Shop Supervisor. This person will facilitate communication from technicians to shop management to provide critical customer service by communicating with departments for fleet availability and customer concerns. The Lead Technician is directly responsible for the quality of repairs from the fleet shop and conducts quality checks on all repaired equipment, in addition to completing their own assigned work orders and repairs. The position assists in overseeing the maintenance of shop equipment and monitors the shop area to eliminate unsafe and hazardous working conditions. Major emphasis for this position includes developing team cohesion, leadership, customer service, innovative approach to problem solving, and communication.
General Information:
• Schedule subject to overtime, irregular hours, including evenings and weekends based on assignment; also, schedule subject to change and emergency calls back to work.
• Valid driver’s license and ability to qualify for City driving permit.
• Certain criminal convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Major Duties and Responsibilities
• Serve as the Lead Technician for the Airport Fleet Maintenance Shop
• Assist the Shop Supervisor in leading the shift daily.
• Provide technical support to staff by answering questions and acting as a teacher and mentor to employees
• Identify current and future training needs for employees
• Completes their own Work Orders in a timely fashion, (Approximately 60% Direct Work, 40% Supervision and QC)
• Provides customer service to internal city departments by consistently communicating and coordinating fleetwide projects and initiatives
• Monitors work order status and dates to increase fleet availability
• Build credibility and trust with staff, operational departments, and local vendors by developing relationships and establishing trust with partners
• Assist in efforts to develop procedures and processes to maintain a safe and productive working environment
• Serve a leadership role in the overall operations of Fleet Management and the Aviation Department
• Perform other duties as assigned
Knowledge, Skills & Abilities
• Broad knowledge and experience in the repair and maintenance of light and heavy-duty fleet equipment.
• Knowledge of and ability to use FASTER or similar computer-based fleet information management systems
• Ability to work independently and confidence to make fair and reasonable decisions based on facts of the situation
• Prefer progressively responsible leadership and organizational experience in equipment repair with a demonstrated ability to effectively direct and guide a team
• Proven customer service, collaboration, conflict management, interpersonal communication, and process improvement skills are essential
• Ability to evaluate customer satisfaction, develop cooperative associations, and utilize resources to continuously improve customer satisfaction.
• Computer skills using Microsoft Office Suite Products (Word and Excel)
Preferred Qualification
• Degree or certification from an accredited technical school or college.
• Manufacturer training certification recognized by ASE, or relevant ASE certifications.
• At least five years of experience in a fleet shop operation.
Minimum Qualifications
Five years related work experience
OR
High School Graduate or Equivalent and three years related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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