The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
The Office Assistant IV position serves as the receptionist for the Police and Fire Training Academy and is responsible for difficult and complex clerical, administrative and technical duties. Work involves providing administrative support to various members of CMPD Training and Recruitment Staff and CFD Training Staff.
Major Duties and Responsibilities
- Responds to telephone and walk-in inquiries from citizens and/or applicants
- Compiles, prepares or assists in the preparation of a variety of data; types a variety of letters, memoranda, reports and minutes; composes correspondence independently
- Assists with maintaining training records through Plateau for CMPD and CFD
- Maintains applicant data in applicant tracking systems for both police and firefighter recruits
- Maintains a variety of files, records and inventories, as directed
- Supports CMPD training and recruitment staff through a variety of tasks as needed
- Supports CFD training staff with a variety of tasks, as needed
- Works with building maintenance staff to assist with special events including recruit graduations, retirement receptions, promotion receptions, and preparation for other community events.
- Perform other duties as assigned
Knowledge, Skills & Abilities
- Administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
- Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
- Laws, legal codes, court procedures, precedents, government regulations, executive orders, and agency rules
- Listen to and understand information and ideas presented through spoken words and sentences and to communicate information and ideas in speaking and writing so others will understand
- Apply general rules to specific problems to produce appropriate answers.
- Interaction with employees, visitors and members of the community
- Keeping up to date with office communication tools such as voice mail, e-mail, faxes and internet communication
- Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
- Plan, direct and work as a team with colleagues as well as establish effective working relationships with other employees, staff and the public
- Carry out assignments using own initiative and general instructions
- Work independently and handle dynamic timelines
- Come up with proactive solutions and critical thinking
ADA and Other Requirements
Positions in this class typically require: grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.
- Remaining in a stationary position, often sitting or standing for prolonged periods
- Occasional movement throughout the workday daily to interact with staff and accomplish tasks
- Communicating both verbally and written in order to exchange information
- Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers
- Light to moderate lifting and carrying
- Lift up to 50 pounds
- Work primarily in office environment
- Ability to operate office equipment, such as computer, copier, fax machine, and phone
- Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
- Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
- Comprehension of written information in work related documents
- Ability to hear, understand, and distinguish speech
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone.
High School Graduate or Equivalent and one year relevant work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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