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Transit Ops Training Manager #2302-287110-02

Bus Operations Training Manager

Date Opened
Friday, March 24, 2023 1:00 PM
Close Date
Tuesday, June 06, 2023 4:00 PM
Charlotte Area Transit
  • $88,579 - $99,651/year (salary commensurate with experience)
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


Reporting to the General Manager of Training & Instruction, the Bus Training Manager will be responsible for managing the administration of training for rail operations employees. The Bus Training Manager maintains all required data relevant to key performance indicators relative to training and supports the collection of data for safety and training regulatory compliance; administers training programs for new hires and current employees for qualification and requalification programs for all sections within Bus Operations to include Para Transportation, contract Bus Operator, Field Supervisor, and Dispatch.  The Bus Operations Training Manager will maintain company standards for providing bus operations, customer service, and regulations adherence; review and evaluate program effectiveness and compliance with all operating rules, policies, procedures, and standards. Will supervise training officers. This is a safety-sensitive position.

Major Duties and Responsibilities

  • Responsible for managing an effective training program ensuring that bus operations personnel are knowledgeable of policy and procedures, professional development, and technical aspects of their jobs
  • Coordinate and deliver bus operations training programs for new and current bus and paratransit  operators, supervisors, bus controllers, and dispatch employees
  • Ensure the instructors keep accurate and complete training records
  • Serves as a point of reference for quality assurance and standard operating procedure development
  • Working knowledge of all aspects of ADA paratransit regulations and operations, including vehicle operations, safety, and training
  • Assist in the development of training procedure manuals, guides, and course materials that are aligned with CATS Paratransit and ADA procedures
  • Presents training programs using various forms and formats including group discussions, lectures, and videos.
  • Maintains knowledge of the latest trends in training and development in Paratransit and ADA compliance
  • Participate in professional development opportunities (selected or assigned) to enhance and apply knowledge/skills within the discipline, to effectively utilize required course technology.
  • Maintains records of training and development activities, attendance, results of tests and assessments, instructor certifications, and retraining requirements.
  • Provides day-to-day supervision and authorization of safe and efficient training practices consistent with operating rules, policies, and procedures of CATS to direct reports.
  • Recommends or initiates personnel actions and administers company policies.
  • Ensure that work schedules and work quality standards are met or exceeded.
  • Assign work to and train direct reports in work procedures and methods; review employees’ work for adequacy and take steps to correct inadequate performance; approve employees’ work schedules and time reports.
  • Directly support continuous implementation and compliance of the North Carolina Department of Transportation (NCDOT) State Safety Oversight Program Standards (SSOPS) and Federal Transit Administration (FTA) regulations 49 CFR Part 673 and 672 related to the Safety Management System (SMS) and the CATS Agency Safety Plan (ASP). Support Safety performance goals of CATS.
  • Encourage employees to proactively support and report safety concerns following the CATS Safety Reporting options as described in your training and in the ASP.
  • As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.
  • Advocate and promote a strong safety culture within CATS with regard to transportation services, capital programs, facility operations and maintenance, worksite procedures, employees, and customers following SMS and ASP. 
  • Participate in internal and external ASP audits.

Knowledge, Skills & Abilities

Knowledge Of

  • Principles of organization, training, motivation, supervision, and personnel management.
  • Principles and techniques of curriculum planning, testing, and training program development.
  • Must have knowledge of Bus and Paratransit operating rules and procedures, practices, and regulations related to passenger operations.
  • Must have excellent oral and written communication skills

Minimum Qualifications

Sufficient training, education, and experience which demonstrates the ability to perform the above tasks and possession of the following knowledge and abilities:

Development of the required knowledge, skills, and abilities obtained through training, education, and experience equivalent to five (5) years of teaching and/or supervision operational knowledge.

This position is considered “Safety Sensitive” under FTA guidelines and will be subject to random drug and alcohol testing. Candidates must be able to pass a pre-employment physical, drug screen, criminal background, and DMV check. 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

This position is considered a security and Safety Sensitive position and will be subject to random drug testing and alcohol testing under FTA guidelines as well as all procedures and guidelines in alignment with the City of Charlotte and CATS Drug and Alcohol Policies.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.


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