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Division Training Specialist #2302-204205-01

Date Opened
Friday, March 03, 2023 4:00 PM
Close Date
Wednesday, March 22, 2023 11:59 PM
  • $62,952 - $70,820/year (salary commensurate with experience)


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Major Duties and Responsibilities

  • Working knowledge of all aspects of ADA paratransit regulations and operations, including vehicle operations, safety and training
  • Assist in the development of training procedure manuals, guides, and course materials that are aligned with CATS Paratransit and ADA procedures
  • Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
  • Assesses training materials prepared by instructors and provide technical support where needed.
  • Evaluates program effectiveness through assessments, surveys, and feedback.
  • Maintains knowledge of the latest trends in training and development in Paratransit and ADA compliance
  • Assists in the implementation of training and development programs based upon needs revealed by audits, opinion surveys, studies of errors, job analysis, and legislative requirements.
  • Participate in professional development opportunities (selected or assigned) in order to enhance and apply knowledge/skills within the discipline, to effectively utilize required course technology.
  • Work with Subject Matter Experts and Audio / Visual staff to produce videos, video and script editing, voice overs, and design eLearning utilizing Articulate 360 instructional design software.
  • Maintains records of training and development activities, attendance, results of tests and assessments, instructor certifications and retraining requirements.
  • Performs other related duties as required.

Knowledge, Skills & Abilities

  • Principles of organization, training, motivation, supervision, and personnel management.
  • Principles and techniques of curriculum planning, testing, and training program development.
  • Must have knowledge of Paratransit operating rules and procedures, practices, and regulations related to passenger operations.
  • Must have excellent oral and written communication skills

Minimum Qualifications

  • Sufficient training, education, and experience which demonstrates the ability to perform the above tasks and possession of the following knowledge and abilities:
  • Development of the required knowledge, skills, and abilities obtained through training, education, and experience equivalent to two (2) years of teaching and/or supervision operational knowledge.
  • This position is considered “Safety Sensitive” under FTA guidelines and will be subject to random drug and alcohol testing. Candidates must be able to pass a pre-employment physical, drug screen, criminal background, and DMV check.  
  • Excellent and proven written, oral, interpersonal communication, organizational, analytical, and follow-through skills
  • Ability to work on several projects simultaneously both independently and with groups.
  • Strong organizational, time management, prioritization, conceptual, and planning skills. 
  • Ability to work in a high-volume, high-demand, highly collaborative, and team-oriented office.
  • Must be organized, creative, enterprising, persuasive, and tactful.
  • Demonstrate flexibility and the ability to perform well under stress.
  • Must possess understanding of the job at strategic and tactical levels.
  • Must be able to work well with people at all levels of the organization, and to employ discretion in handling confidential and proprietary information appropriately.
  • Experience with photography and videography creation and development.
  • Two (2) years of instructional design, electronic media design, or related work experience 
  • Knowledge of 508 compliance a plus

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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