The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Major Duties and Responsibilities
- Working knowledge of all aspects of ADA paratransit regulations
and operations, including vehicle operations, safety and training
- Assist in the development of training procedure manuals, guides,
and course materials that are aligned with CATS Paratransit and ADA procedures
- Presents training and development programs using various forms
and formats including group discussion, lecture, simulations, and videos.
- Assesses training materials prepared by instructors and provide
technical support where needed.
- Evaluates program effectiveness through assessments, surveys,
- Maintains knowledge of the latest trends in training and development
in Paratransit and ADA compliance
- Assists in the implementation of training and development
programs based upon needs revealed by audits, opinion surveys, studies of
errors, job analysis, and legislative requirements.
- Participate in professional development opportunities (selected
or assigned) in order to enhance and apply knowledge/skills within the
discipline, to effectively utilize required course technology.
- Work with Subject Matter Experts and Audio / Visual staff to
produce videos, video and script editing, voice overs, and design eLearning
utilizing Articulate 360 instructional design software.
- Maintains records of training and development activities,
attendance, results of tests and assessments, instructor certifications and retraining
- Performs other related duties as required.
Knowledge, Skills & Abilities
- Principles of organization,
training, motivation, supervision, and personnel management.
- Principles and techniques of
curriculum planning, testing, and training program development.
- Must have knowledge of Paratransit
operating rules and procedures, practices, and regulations related to passenger
- Must have excellent oral and
written communication skills
- Sufficient training, education, and
experience which demonstrates the ability to perform the above tasks and
possession of the following knowledge and abilities:
- Development of the required
knowledge, skills, and abilities obtained through training, education, and
experience equivalent to two (2) years of teaching and/or supervision operational knowledge.
- This position is considered “Safety Sensitive” under FTA guidelines
and will be subject to random drug and alcohol testing. Candidates must be able
to pass a pre-employment physical, drug screen, criminal background, and DMV
- Excellent and proven written, oral,
interpersonal communication, organizational, analytical, and follow-through
- Ability to work on several projects
simultaneously both independently and with groups.
- Strong organizational, time management,
prioritization, conceptual, and planning skills.
- Ability to work in a high-volume, high-demand,
highly collaborative, and team-oriented office.
- Must be organized, creative, enterprising,
persuasive, and tactful.
- Demonstrate flexibility and the ability to
perform well under stress.
- Must possess understanding of the job at
strategic and tactical levels.
- Must be able to work well with people at all
levels of the organization, and to employ discretion in handling confidential
and proprietary information appropriately.
- Experience with photography and videography
creation and development.
- Two (2) years of instructional design,
electronic media design, or related work experience
- Knowledge of 508 compliance a plus
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
If you have technical issues submitting your application, click here.