Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
This position provides executive-level administrative and secretarial support to assigned supervisor as well as the Leadership Team.
Summary
Work involves managing schedules and travel arrangements; ensuring that important meetings are covered; handling a variety of sensitive and confidential materials; distributing mail; maintaining files; organizing events; composing correspondence and documents; and performing research. This position effectively and courteously interacts with employees at all levels, the public, council members, and internal as well as external customers.
Major Duties and Responsibilities
• Provides executive level administrative and secretarial support.
• Maintains supervisor schedule; coordinates and schedules meetings and travel arrangements; coordinates conferences as needed; and resolves meeting conflicts.
• Ensures that meetings are covered; takes notes; and transcribes minutes.
• Handles a variety of sensitive and confidential materials.
• Investigates requests and complaints received; refers to the appropriate person for resolution.
• Monitors email and keeps supervisor informed of critical needs.
• Maintains and updates record filing systems; handles mail and files.
• Composes, reviews, and proofs assigned correspondence and documents; obtains required signatures when needed.
• Compiles data; conducts research.
• Interacts with employees at all levels, City Council, and the public.
• Completes special projects.
• Reconciles various financial transactions, such as travel authorizations, expense reports, P-Card activity, reimbursements, etc.
• Performs other related job duties as assigned.
Knowledge, Skills & Abilities
• Knowledge (or obtain in a reasonable amount of time) of the laws, rules, regulations, and policies that impact Charlotte Water.
• Knowledge of the principles and methods of office management and of modern office procedures, systems, and equipment.
• Knowledge of business English, spelling, punctuation, and arithmetic
• Skill in using Microsoft Office Suite including Excel, Word, Publisher, and PowerPoint.
• Skill in performing clerical functions, such as typing, data entry, and filing.
• Ability to maintain calendars and make appointments in Outlook.
• Ability to work independently on responsible and confidential, high level administrative assignments and secretarial tasks.
• Ability to establish and maintain effective working relationships with department employees, other city departments, and the public.
• Ability to take, transcribe, and type complex dictation accurately and rapidly.
• Ability to compose effective and accurate correspondence.
Preferred Qualification
• Experience working for C-Suite leaders or Executive Directors.
Minimum Qualifications
• High school diploma or GED from an accredited school; supplemental college-level coursework preferred.
• Three (3) years of related work experience providing high-level secretarial/administrative support.
Licenses, Certifications or Registrations:
• Requires a valid driver’s license.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.
The city is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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