Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Professional - Technology
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partner agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery. Charlotte Water Technology is a division of the I&T Department and directly supports Charlotte Water.
Charlotte Water Technology is seeking a Network Administrator that is responsible for the Industrial Control System (ICS) network infrastructure and associated applications that support our plant and field control systems. As a member of ICS Technology, this position will work in conjunction with Charlotte Water Maintenance Division to provide 7x24 operational and life cycle technology support for our ICS network related infrastructure. Responsible for configuring, maintaining, patching, administering and troubleshooting network switches, routers, media converters, cabling systems. Other essential activities include network planning, procurement, and management of network infrastructure related costs. Under direction, the ICS Network Administrator analyzes, plans, manages, coordinates, maintains, and reviews the ICS network infrastructure to ensure the integrity and reliability. Additional responsibilities may include complex implementation projects and training or reviewing the work of lower levels in the career family. This position is on-call 7x24x365 as needed to respond to service-impacting conditions.
Major Duties and Responsibilities
• Plans, designs, implements, and administers the ICS network and related support systems.
• Creates and maintains technical documentation to include technical specifications, system or network drawings, scopes of work, user procedures and processes, and user training materials.
• Administers network systems such as routers, switches, network logging, change control, and network alert mechanisms.
• Administers and utilizes software related to configuration of network devices, hardware, and firmware, and reviews/administers appropriate upgrades, patches, etc. and maintains corresponding documentation.
• Assists in establishing and implementing short and long-term goals related to ICS technology, providing recommendation and cost estimates regarding upgrades.
• Reviews all proposed upgrades and designs of system components for applicability and compatibility with existing systems and standards.
• Manages the security, maintenance, repair, and improvement of the ICS telemetry and inter-plant communication systems for Charlotte Water operational technology to ensure ICS reliability and security; directs the installation, configuration, and modification of new and upgraded software and hardware for the ICS environment; manages the development and application of new technologies to achieve higher reliability and resiliency.
• Adheres to City I&T Department standards and processes, where practicable, when installing and configuring network devices and software solutions.
• Develops data communications strategies for ICS, and provides cost, reliability, and security impact metrics for all available communication mediums.
• Creates, maintains and executes procedures to collect, monitor, and assess ICS performance data as part of a preventive maintenance program.
• Acts as liaison between the I&T Department and Charlotte Water Maintenance and ICS Technology in matters related to ICS and networks. Works with I&T to ensure compliance with City standards and represents Charlotte Water ICS needs.
• Assists in developing and administering the fiscal year budget pertaining to ICS Network operations.
• Develops and oversees all disaster recovery aspects for all elements of ICS networks.
• Reviews plans and specifications for all new facilities that include ICS network equipment to ensure proper design and installation criteria are met.
• Analyzes, extracts, combines, interprets, and summarizes data from various sources to generate analytical reports in tabular and/or graphical form for operational, management, or executive ICS network related decisions.
• Maintains expertise in ICS and City standard hardware and software products and awareness of current advances in technology as they relate to Charlotte Water and City needs and objectives.
• May exercise technical and functional supervision over lower level in the career family.
• Performs other related duties that may be reasonably expected as part of this classification.
• Monitors and responds to any ICS network issues. Resolves trouble tickets, responds to alerts for switches and replaces failed devices.
• Implements and manages monitoring and alerting solutions for ICS networks.
Knowledge, Skills & Abilities
• English grammar, spelling, and punctuation
• Principles and practices of basic bookkeeping
• Modern office procedures, methods and computer equipment
• Understanding of Operational Technology (OT) and Information Technology (IT) convergence
• Information security principles
• Router management
• Networking fundamentals
• Networking components such as routers, cell modems, switches, and servers
• Principles and practices of the design, installation, and maintenance of data and communications networks and applications
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Meet schedules and deadlines of the work
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Communicate effectively, both orally and in writing
• Interpret application requirements
• Engineer, build and test network solutions for optimal function and reliability
• Mitigate security risks and ensure network compliance with policies and procedures
• Work on installations, upgrades, and root cause analysis of service outages
• Provide strategic planning, network design, and technical oversight of ICS network
• Intermediate to expert with 802.1q VLANs and routing tables
• Experience building, testing and troubleshooting fiber optic networks
• Hands on experience in layer-3 protocols
• WAN connectivity such as Metro Ethernet
• General knowledge of water and wastewater operations
• High School diploma or equivalent from an accredited school
• Seven (7) years of relevant experience
• Associate degree from an accredited college or university in Information Technology, Computer Science, or a related field.
• Five (5) years of relevant experience
• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field.
• Three (3) years of relevant experience
• Any equivalent combination of education, and experience that provides the required skills, knowledge, and abilities.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.
The city is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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