Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Professional - Technology
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partner agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery. Charlotte Water Technology is a division of the I&T Department and directly supports Charlotte Water.
Charlotte Water Technology is seeking an Industrial Control System (ICS) Server Administrator that is responsible for the operational technology server infrastructure and associated applications that support our plant and field control systems. As a member of ICS Technology, this position will work in conjunction with Charlotte Water Maintenance Division to provide 7x24 operational and life cycle technology support for our ICS server related infrastructure. Responsible for configuring, maintaining, and administering physical and virtual servers, Windows Server and Ubuntu Server operating systems, installing hardware and software upgrades and patches, and advanced troubleshooting. Additional responsibilities may include business continuity/disaster recovery planning and testing, administering systems such as VMWare vSphere, Dell iDRAC, Ubuntu Landscape, centralized and multi-factor authentication administration, etc., complex implementation projects, and training or reviewing the work of lower levels in the career family. This position is on-call 7x24x365 as needed to respond to service-impacting conditions.
Major Duties and Responsibilities
• Plans, designs, implements, and administers ICS server infrastructure including SQL database servers. Monitors and responds to server alerts or usability concerns.
• Creates and maintains technical documentation to include technical specifications, server architecture drawings, scopes of work, user procedures and processes, and user training materials.
• Evaluates and implements operating system upgrades. Assists in integrating new applications and technologies into the current server architecture.
• Acts as subject matter expert for server virtualization (VMware), server data protection, database management and disaster recovery capabilities by implementing and managing VMware and Veeam server, data and application replication technologies.
• Works with ICS Technology and Charlotte Water stakeholders to plan and implement new data sharing infrastructure.
• Administers and maintains operating system patching systems such as Ubuntu Landscape.
• Analyzes issues and implements solutions to improve existing configurations and prevent downtime.
• Monitors system capacities and makes recommendations for system enhancement and expansion.
• Stays abreast of current technology trends, developments and best practices; makes recommendations for enhancements.
• Assists in establishing and implementing short and long-term goals related to ICS technology, providing recommendation and cost estimates regarding upgrades.
• Reviews all proposed upgrades and designs of system components for applicability and compatibility with existing systems and standards.
• Performs system administration, including account management, storage management and performance tuning.
• Creates, maintains and executes procedures to collect, monitor, and assess ICS performance data as part of a preventive maintenance program.
• Acts as liaison between the I&T Department and Charlotte Water Maintenance and ICS Technology in matters related to ICS and server technology. Works with I&T to ensure compliance with City standards and represents Charlotte Water ICS needs.
• Assists in developing and administering the fiscal year budget pertaining to ICS server operations.
• Analyzes, extracts, combines, interprets, and summarizes data from various sources to generate analytical reports in tabular and/or graphical form for operational, management, or executive ICS server related decisions.
• Develops and oversees all disaster recovery aspects for all elements of ICS servers.
• Responsible for configuring, maintaining, and administering physical and virtual servers, Windows Server and Ubuntu Server operating systems, installing hardware and software upgrades and patches, and advanced troubleshooting.
• May exercise technical and functional supervision over lower level in the career family.
• Performs other related duties that may be reasonably expected as part of this classification.
• Monitors and responds to any ICS server issues. Resolves trouble tickets, responds to alerts for servers and replaces failed devices or components.
• Implements and manages monitoring, logging and alerting solutions for ICS servers.
• Performs related work as required.
Knowledge, Skills & Abilities
• English grammar, spelling, and punctuation
• Principles and practices of basic bookkeeping
• Modern office procedures, methods and computer equipment
• Server operating systems and virtualization technologies
• Enterprise server architectures and administration
• SQL database server administration and management
• Linux based operating systems
• Information security principles
• Computer programming
• System performance
• Disaster recovery
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Meet schedules and deadlines of the work
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Communicate effectively, both orally and in writing
• Interpret application requirements
• Engineer, build and test server solutions for optimal function and reliability
• Mitigate security risks and ensure server compliance with policies and procedures
• Work on installations, upgrades, and root cause analysis of service outages
• Provide strategic planning, server design, and technical oversight of ICS servers
• ICS Human Machine Interface (HMI) development, implementation and support
• Python scripting experience
• MariaDB administration and management
• Veeam Backup administration and management
• VMware vSphere administration and management
• General knowledge of water and wastewater operations
• High School diploma or equivalent from an accredited school
• Seven (7) years of experience in in the design and configuration of a variety of services and operating systems, including virtualization as well as data center operations
• Associate degree from an accredited college or university in Information Technology, Computer Science, or a related field.
• Five (5) years of experience in in the design and configuration of a variety of services and operating systems, including virtualization as well as data center operations
• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field.
• Three (3) years of experience in in the design and configuration of a variety of services and operating systems, including virtualization as well as data center operations
• Any equivalent combination of education, and experience that provides the required skills, knowledge, and abilities.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.
The city is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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