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Transit Ops Training Supv #2301-288000-01

Date Opened
Friday, January 20, 2023 2:00 PM
Close Date
Friday, January 27, 2023 11:59 PM
Charlotte Area Transit
  • $69,404 - $78,079/year (salary commensurate with experience)


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Transit Operations Training Supervisor is responsible for technical training in both the classroom and hands-on situations in addition to evaluating student process throughout the training program. The incumbent is responsible for the development, implementation and presentation of required Operational Training courses and has considerable latitude for independent judgment and action within established guidelines.

Major Duties and Responsibilities

  • Develop and maintain a mastery of our internal workflow processes and Inventory Management System(s), including data analytics models and overall reporting cadences.
  • Defining, maintaining, and updating policies and procedures for effective management of the IT asset life cycle (e.g., acquisition, deployment, utilization, de-installation, reallocation, and disposal)
  • Identifies and monitors project deliverables, scope, plan, issues, risks, and milestones.
  • Develops and designs interactive reports and tools using data analytics software to provide analysis and conclusions to department management.
  • Coordinates special requests for data analysis and reporting in response to requests from internal/external customers. Identifies data sources and methods for retrieving data and conducts special studies to analyze and model data.
  • Analyzes, monitors, and maintains database systems and processes to ensure business goals are efficiently and effectively supported.
  • Defines, collects, and analyzes metrics relevant to Operational and administrative performance.
  • Identifies issues and concerns and provides recommendations on organizational improvements.
  • Identifies opportunities and implements process improvements to drive efficiencies in data collection, processing, analysis, and reporting.
  • Maintains a broad knowledge technology, equipment, and/or systems as it relates to data collection, processing, storage, analysis, and reporting.
  • Provides on-going oversight and support to departments to ensure that measures are being used to effectively manage operations and affect improved efficiency.
  • Conducts sessions with stakeholders and team to improve results of new and existing staff in documented, methodical, and measurable ways.
  • Provides direction, feedback, coaching and development of trainers to deliver consistent training and quality programs.
  • Conducts classroom training for employees and management as needed.
  • Develops and prepares training courses and lesson plans, ensuring periodic updates are included.
  • Delegates work to employees to ensure timely and efficient completion of projects.
  • Ensure that work schedules and work quality standards are met or exceeded.
  • Assign work to and train direct reports in work procedures and methods; review employees’ work for adequacy and take steps to correct inadequate performance; approve employees’ work schedules and time reports.
  • Performs other related duties as required.
  • Directly support continuous implementation and compliance of the North Carolina Department of Transportation (NCDOT) State Safety Oversight Program Standards (SSOPS) and Federal Transit Administration (FTA) regulations 49 CFR Part 673 and 672 related to the Safety Management System (SMS) and the CATS Agency Safety Plan (ASP). Support Safety performance goals of CATS.
  • Encourage employees to proactively support and report safety concerns following the CATS Safety Reporting options as described in your training and in the ASP.
  • As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.
  • Advocate and promote a strong safety culture within CATS with regard to transportation services, capital programs, facility operations and maintenance, worksite procedures, employees, and customers following SMS and ASP. 
  • Participate in internal and external ASP audits.
  • Perform other duties as directed

Knowledge, Skills & Abilities

Knowledge of ...

  • Principles of organization, training, motivation, supervision, and personnel management. 
  • Principles and techniques of curriculum planning, testing, and training program development.
  • Must have knowledge of railroad operating rules and procedures, practices and regulations related to passenger train operations. Must be able to make quick and accurate decisions in a high-pressure environment dealing with life and death situations.
  • Must have excellent oral and written communication skills

Ability to ...

  • Plan, schedule, prioritize, and organize the work for optimal effectiveness and efficiency of production while meeting established standards and deadlines.
  • Develop clear, concise and effective curricula, schedules, course materials, audio/visual aids, administrative, and technical procedures.
  • Make effective presentations and provide hands-on training in a high functioning work environment.
  • Prepare correspondence, reports, and analyze data with recommendations.
  • Work independently with limited supervision.

Minimum Qualifications

Sufficient training, education and experience which demonstrates the ability to perform the above tasks and possession of the following knowledge and abilities:


Bachelor’s Degree with a strong analytical component, plus two (2) years of relevant experience, or an equivalent combination of education and experience related to the position or an equivalent combination of education and experience that demonstrates the ability to perform the position duties.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

This position is considered a security and Safety Sensitive position and will be subject to random drug and alcohol testing under FTA guidelines as well as all procedures and guidelines in alignment with the City of Charlotte and CATS Drug and Alcohol Policies

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.


If you have technical issues submitting your application, click here.