The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
position performs a wide range of Human Resources activities for the Charlotte
Area Transit System (CATS) Department. The HR Senior
Generalist is a cross-functional position providing guidance and senior-level generalist
support for the CATS HR team. Primary areas of focus for this position include
but are not limited to employee relations, recruitment, training and
development, and human resource administration. This position requires
considerable contact with employees, management, and other City departments.
The Senior HR Generalist is responsible for administrative functions and processes, such as
budget, finance, program administration and analysis, and preparation of
recommendations for CATS. Attention to detail
and strong organizational skills with the ability to effectively plan,
prioritize and organize work are essential to success. Work is performed with
latitude for discretion, independent judgment, and action under minimal
supervision where initiative is expected. The position requires extensive
contact with internal and external customers, representatives from various
organizations, and an ability to work across multiple shifts as needed.
Major Duties and Responsibilities
- Performs routine tasks required to
administer and execute human resources programs, including but not limited to
compensation, benefits, and leave; disciplinary matters, disputes, and
investigations; performance and talent management, productivity, recognition,
- Manages heavy employee relations activities
to investigate, respond to and resolve complaints made by employees,
supervisors, and outside parties. Investigations include initial intake,
interviews, associated research, findings preparation, and follow-up
documentation and communication. Provide recommendations to HRM regarding
resolution. Represent the department at legal proceedings
such as unemployment and pre-termination hearings. Provide research and prepare
written documentation supporting other legal actions such as grievances, EEOC
claims, worker’s compensation claims, liability, and other suits.
- Facilitate position classification
changes, trades, and related actions. Perform associated research and make
recommendations. Ensure required documents are prepared and processed. Liaise with
City Human Resources and the Office of Strategy and Budget.
- Provide information regarding
expenditures in support of annual budget planning. Track merit budget and other
personal services costs. Manage purchase requisitions and review statements for
accuracy. Approve payments.
- Collaborate on recruitment activities,
including developing job descriptions, requisitions and advertisements. Research
and recommend recruitment strategies to increase the applicant pool for hard-to-fill
positions. Ensure the interview and hiring process is completed correctly,
including conditional offers of employment, pre-placement testing and security
screening, and verification of employment, education, licenses, and
- Educate, counsel, and provide support to
supervisors and employees to facilitate the consistent application of rules,
regulations, policies, procedures, performance standards, and disciplinary and
termination procedures. Serve as the primary representative on human resource
issues for assigned divisions. Recommend actions regarding employee counseling
- Receive and respond to requests
regarding leaves of absence (FMLA, personal, Military, etc.). Manage annual FMLA re-certification process. Maintain
records and ensure ADA Accommodation Requests are received, acted upon, and
monitored regularly and consistently. Conduct FMLA/ADA Training.
- Maintain notes and records for Worker’s
Compensation injuries requiring restricted duty and work absences. Explain processes
and requirements to employees and supervisors to ensure they know their
responsibilities. Identify restricted duty assignments and ensure all parties understand
their responsibilities. Serve as liaison between Risk Management and employee
- Identify innovative methods, technology, and tools to
increase the accuracy and efficiency of HR Administration, talent management,
and performance management.
- Maintains knowledge of trends, best practices, regulatory changes, and new
technologies in human resources, talent management, and employment law.
- Potential to Supervise HR Staff members.
- Performs related duties as required.
part of your responsibility to support the CATS Safety Culture, report
safety concerns and issues through the various methods established by CATS
as outlined in the ASP.
Knowledge, Skills & Abilities
- Ability to plan, direct
and supervise the work of staff performing human resource functions.
- Considerable knowledge
of the principles and practices of personnel administration.
- Considerable knowledge
of employment laws and policies.
organizational, interpersonal, and written/oral communication skills.
of and skill using various software tools, such as Word, Excel, PowerPoint and
to adhere to procedures and maintain strict confidentiality.
- Ability to learn PeopleSoft and other software required to
to exercise judgment and discretion in establishing, applying and interpreting
departmental policies and procedures.
- Ability to identify and
analyze problems and possible solutions to support established goals. Ability
to analyze complex problems and prepare recommendations and working procedures.
- Ability to develop and maintain
effective working relationships with co-workers, other City departments, and
the public, representing the airport in a positive manner.
to express ideas effectively, both orally and in writing. Ability to prepare
and present clear and concise reports, correspondence, and other written
- Ability to analyze
statistical and historical data, apply and use results for process changes,
report writing, and presentations.
- Ability to identify and
effectively respond to issues, concerns, and needs. Ability to actively pursue
and develop new ideas, methods, and procedures to meet changing situations.
position is primarily sedentary in nature and requires long periods of sitting
and using a computer. It may
occasionally require lifting of up to 20 lbs. and carrying items for short
- Primarily works business hours, Monday through
Friday. Subject to calls and work during irregular hours, overtime, and
emergency calls back to work.
- Valid driver’s license in the state of
residency and ability to obtain and maintain a City Driving Permit.
- Ability to pass a
background check in advance of the start date required. Certain convictions
will disqualify individuals from unescorted access privileges and therefore
exclude from employment.
PHR or SPHR Certification preferred.
Requires a bachelor’s
degree and four years of HR experience, or an associate degree and six years of
HR experience, or an equivalent combination of education and relevant
work/industry/military/job-specific experience that provides the necessary
knowledge, skills, and abilities to successfully perform the essential job
duties. Major coursework in Human Resources Management, Business or Public
Administration, Psychology, or a related field of study. Experience must
include involvement in handling employee relations issues.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.
The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
If you have technical issues submitting your application, click here.