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Deputy Communications Director #2301-209910-01

Date Opened
Thursday, January 05, 2023 8:00 AM
Close Date
Thursday, January 26, 2023 11:59 PM
Charlotte Communications & Marketing


Charlotte Communication & Marketing is a group of creative communications strategists working together through our seven workstreams — constituent services, public relations, media relations, social and digital, broadcast, creative design, and internal communications –  to develop and execute marketing and communication strategies to optimize outcomes and deliver results. Collaboration, creativity and results are the cornerstones of our work as we strive to advance the city’s overall vision and tell the stories that shape Charlotte.


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.


Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.




The City of Charlotte is seeking an innovative and enthusiastic individual who wants to make an impact on the city and our community. We are looking for someone passionate about developing winning strategies, leading successful teams and being a part of an organization dedicated to serving one of the fastest growing and most dynamic cities in the country.  This position will report directly to the Communications Director, the city’s senior-most communications and marketing executive. 
The Deputy Communications Director will work with the department director to develop and implement communications and marketing strategies and programs, as well as help manage the department, including budgeting, personnel management, and developing and implementing departmental policies and procedures. 
This position will help oversee the Charlotte Communications & Marketing (CCM) team to provide communications expertise and support to City of Charlotte leaders and city programs while working in a fast-paced, highly visible organization with enthusiasm and energy.  Communications support includes, but is not limited to: media/public relations, issues management/crisis communications, social media strategy, marketing, digital strategies, content development and community engagement.

Major Duties and Responsibilities

Directly manage teams and staff while working successfully / collaboratively across larger communications & marketing leadership team
Maintain excellent relationships with city leadership/staff and city’s elected officials 
Create & manage budgets / deadlines / objectives / schedules
Set objectives for CCM team and Assign tasks and projects to team, and manage teams to successful outcomes
Ensure brand consistency in all communication efforts
Lead events increasing awareness of City

Knowledge, Skills & Abilities

Critical thinker understanding departmental goals and how CC&M can support/drive goals
Experience crafting messaging and communications campaigns
Ability to work in fast-paced and highly visible organization
Excellent leadership & communications skills / presentation abilities
Understanding & interest in current events, politics and government, and ability to anticipate public reaction and think strategically
Strong organizational skills, including the ability to handle simultaneous priority projects and meet established deadlines
Ability to exercise sound and independent judgment within general policy guidelines
Ability to work well with different team members and manage lateral reporting relationships

Preferred Qualification

Bachelor’s degree in English/Communications/Public Relations/Marketing/Advertising/Journalism or similar field
Eight years of experience in-house or communications agency
Experience managing people and teams across complex / integrated organization
Experience in government or in highly regulated industries
Track record of successful coaching and managing staff
Track record of developing and executing communications and marketing strategies/campaigns 
Experience working with journalists, responding to media requests and with issues management/crisis communications  

Minimum Qualifications

Bachelor's Level Degree and seven year(s) of related work experience




Master's Level Degree and five year(s) of related work experience


Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.


Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.


Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.


The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.


Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.


You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.


Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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