Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
Up to three graduate intern positions are being hired to help Charlotte Water fulfill key projects and initiatives. One position will report to the Strategic Workforce Innovation Lead in the Charlotte Water Workforce Development & Training Team and up to two positions will report to the Public Affairs Manager and sit within the Charlotte Water Communications Team.
One position will develop and deploy the marketing, branding and rollout strategy supporting the implementation of Qualtrics EmployeeXM employee engagement software within Charlotte Water as a way to identify and respond to employee needs and trends. The other roles will work on projects such as the annual Water Quality Report, Earth Day activities, National Drinking Water Week activities and other community engagement initiatives.
Summary
To help the department effectively respond to employee needs and trends, Qualtrics EmployeeXM is being implemented to survey employees and surface key insights. One position will be responsible for branding the survey experience to drive employee uptake while also developing a strategy to market changes implemented in response to feedback. Up to two other positions will be responsible for developing and executing communications plans that include drafting key messages, identifying target audiences, establishing measurable objectives, and outlining tactics such as social media, public events, blog posts, etc. We are seeking graduate interns to serve in these roles for 6 months to complete the initial development and rollout of these projects.
This is a hybrid position located in Mecklenburg County, NC.
Major Duties and Responsibilities
• Creates communication plans
• Implements communication tactics across a variety of communication channels: employee message boards, Charlotte Water intranet, print collateral, e-mail, social media, public events, etc.
• Writes necessary copy to explain initiatives
• Works with internal graphic design staff to develop creative assets as needed
• Coordinates with and reports back to stakeholders within the organization
• Other duties may be necessary to complete projects as they evolve
• Hours will vary throughout the internship depending upon project timelines and needs and will be flexible up to 40 per week; projects are anticipated to last 6 months; some nights and weekends may be needed with advanced notice
Knowledge, Skills & Abilities
• Ability to design and implement broad-scale marketing efforts
• Strong written and verbal communication skills
• Creative graphic design ability using software such as Adobe Creative Suite
• Ability to effectively engage with all stakeholders
• Ability to creatively problem-solve with a solutions-oriented, team-based approach
• Ability to be flexible with changes in business needs and project demands
• Ability to meet project milestones/deadlines
• Attention to detail
Minimum Qualifications
• Bachelor’s degree (communications, marketing, human resources, or related)
• Currently enrolled in a graduate program for marketing, communications, human resources, public administration, or related
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.
The city is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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