Business Systems Coordinator (Cityworks) #2212-290140-01
- Date Opened
- Tuesday, December 06, 2022 8:00 AM
- Close Date
- Monday, January 02, 2023 8:00 PM
- Section
- Innovation & Technology
- Salary
- $84,361-$105,452 Commensurate with Experience
- Employment Type
- Full Time
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Major Duties and Responsibilities
- Serves as a functional expert in Work and Asset Management (WAM) software and provides comprehensive business analysis skills for WAM customers.
- Interfaces with department stakeholders and end users to define needs, communicate technology changes. In addition, oversee fulfillment of technology support requests.
- Provide support/oversight for integration of customer’s business support systems including assets, geographic information, customer service, and work order systems.
- Responds to and prioritizes customer requests related to software applications ranging from permissions to technical problems with applications.
- Interfaces with end users on existing business processes and design for new business processes to be translated and written into detailed functional requirements and solution design.
- Performs business system analysis at an expert level, identifies and documents scopes of technology solutions, research problems, and may also recommend improvements and enhancement solutions as well as provide review and approval of proposed solutions.
- Provides user support for production applications, including providing queried data.
- Maintains security to protect data, including generating compliance reports, and recommends improvements and enhancements to systems.
- Provides queried data, develops, and runs reports, creates, and manages account permissions, application/system configuration, troubleshoots problems and facilitates solutions, cooperating with vendors and/or managing relations and communicates with system users.
- Track hardware and software life cycles and oversees hardware and software purchases, implementation, and maintenance.
- Coordinate technology projects and serves as a team leader, member, and liaison for various business departments.
- Analyzes and designs systems by performing research on related technologies, coordinating design sessions, conducting meetings, assisting with design and development processes, and reviewing technologies for integration points.
- Coordinates and performs quality assurance activities including test plan development and execution, testing, and tracking issues and solutions Creates and maintains structures and processes necessary to ensure data integrity between systems.
- Designs and facilitates end user training sessions. Creates user guides and explains complex technical information in a clear and concise manner.
- Performs related work as required.
Knowledge, Skills & Abilities
- System life cycle management
- SQL/.NET programming languages
- SQL for SQL Server/ SQL Server Reporting Services (SSRS)
- Extract, Load, and Transform procedures for data
- Microsoft Reporting Services, Crystal Reports
- Relational database concepts and designs
- Principles and practices of business analysis and business process improvement
- Client-server technology and applications, basic database structure, technical systems analysis, and design
- Information technology best practices, standards, and terminology
- Project management life cycle
- Software testing and quality assurance practices
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
- Project coordination/management
- Analysis and troubleshooting
- Customer Service
- Delivering group and one-on-one training
- Maintain the confidentiality of information and professional boundaries
- Communicate effectively, both orally and in writing
- Ability to communicate technical expertise to all levels of users
- Evaluate software to determine efficiency, reliability, and compatibility with existing systems
- Research, develop, and document technical design specifications
- Plan, develop, and write operational procedures and manuals
- Generate reports for financial and budgeting decisions
- Maintain hardware and software inventory
- Identify opportunities for organizational or process improvement
Minimum Qualifications
- Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
- Three (3) to five (5) years of experience in business analysis, requirements definition and information technology support
- Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion