Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
This position manages the installation of new water and sewer services.
Work involves managing the private water permitting of distribution systems; oversees compliance with City codes and federal/state regulations; coordinates technical activities with customer service; This position monitors contracts and ensures final inspections are completed.
Major Duties and Responsibilities
• Manages the activities related to plan review, installation, and inspection of new service installation for both water and sanitary sewer.
• Works with customers in scheduling and coordinating the installation of new services in a timely manner; responds to customer inquiries, needs, and support for conflict resolution.
• Administers multiple small and large diameter water and sewer installation contracts from bid process through activation.
• Coordinates and implements a bidding process for each contract as required, including: assembling front end documents; completing bid package; setting bid opening; providing Engineer’s Bid Report; securing City Council approval; and establishing contract execution through Notice to Proceed.
• Modifies and edits unit prices and item descriptions annually to be included in installation contracts.
• Monitors contracts, tracks items, and processes monthly invoices.
• Communicates with employees, contractors, customers, developers, and general public as necessary.
• Works closely with section supervisors to ensure required inspections for each project are completed.
• Manages the review process for large services, sewer laterals, and miscellaneous construction documentation.
• Interacts and coordinates with interoffice departments, City wide departments, and government agencies concerning new service installations, reviews, approvals, and permits of private water extensions to serve private development.
• Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and aids with career development.
• Supports interdepartmental teams as required.
• Performs other related job duties as assigned.
Knowledge, Skills & Abilities
• Knowledge of rules governing public water systems and internal policies.
• Knowledge of department-oriented software such as Cityworks, GIS, and Munis.
• Skill in communicating, both verbally and in writing.
• Skill in working with Microsoft Office, including Excel and word.
• Skill in applying customer service methods.
• Ability to demonstrate composure under tight deadlines/
• Ability to read, interpret, and redline plans.
• Ability to apply independent judgment.
• Ability to create and maintain spreadsheets, charts, and graphs.
• Ability to obtain City driving authorization.
• Related work experience preferably with experience in water/sewer construction.
• Bachelor's Degree and seven years of relevant work experience
• Master's Degree and five years of relevant work experience
• 2 years of supervisory experience in water and sewer industry
Licenses, Certifications or Registrations:
• Requires a valid driver’s license with an acceptable driving record.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.
The city is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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