Skip to Main Content

Deputy Division Manager #2211-212000-02

Zoning Administrator

Date Opened
Wednesday, November 23, 2022 1:00 PM
Close Date
Wednesday, December 07, 2022 8:00 PM
Planning Design & Development
  • $110,000-$116,000 Commensurate with Experience
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Zoning Administrator/Deputy Division Manager manages staff and oversees zoning compliance plan reviews, Zoning Board of Adjustment, and will lead the transition from a Zoning Board of Adjustment (ZBA) to the establishment of a Unified Development Ordinance (UDO) Board.  Additionally, this position will lead interagency coordination related to appeals and variances and all other administrative processes related to UDO administration, including Zoning interpretations.  This position will oversee code enforcement and inspection staff post implementation of the UDO.  The Zoning Administration Division currently has approximately 20 employees working in two functional areas: Zoning Compliance Plan Review and ZBA/UDO Board Administration.  


The Planning Design and Development Department is seeking a Land Development Services Deputy Division Manager/Zoning Administrator.  This professional leadership position is responsible for assisting the Land Development Services Division Manager in managing Planning’s permitting and regulatory functions. This position supports the Zoning Administration team in resolving complex issues and addressing customer service concerns. The Development Services Deputy Division Manager will coordinate with other Planning Program Managers in the department in the development of policies, processes, and regulations for the Division, including and leading the Zoning Operations Team and interpreting the zoning regulations in the Unified Development Ordinance. 

Major Duties and Responsibilities

  • Leads and manages a group of employees in this division. 
  • Manages and provides expertise to staff presenting to the ZBA/UDO Board.  
  • Leads in efforts to promote effective service delivery and customer service through PDD permitting platforms, such as Accela and ePermit. 
  • Assists the Division Manager in providing group level leadership in managing work programs for division-wide permitting activities.
  • Assists the Division Manager in developing and monitoring the Division’s annual Strategic Objectives to report on performance measures. 
  • Manages the annual review of fee schedules for various regulatory and non-regulatory permit activities for the Division.
  • Coordinates special projects with the Department Directors, City Council, the City Manager’s Office, and community stakeholders.
  • Performs other duties as required.

Knowledge, Skills & Abilities

  • Ability to communicate effectively orally and in writing. 
  • Act as a public advocate while equitably enforcing zoning regulations to assure public health, safety, and welfare.
  • Requires strong interpersonal skills in communication, leadership, decision-making and strategic thinking.
  • Considerable knowledge of zoning regulations.
  • Knowledge of the principles and problems involved in planning, managing employees and resources.
  • Knowledge of municipal government administration and the corresponding role of zoning administration.
  • Ability to prepare, review, approve, and implement recommendations to Zoning Board of Adjustment/UDO Board
  • Excellent customer service skills. 
  • Ability to facilitate and provide leadership for staff, committees, and citizen groups.
  • Strong interpersonal skills such as tact, active listening, respect, and calmness.
  • Ability to act as a visionary leader, build consensus, empower employees, be flexible and manage conflict as well as meet deadlines.  
  • Experience in establishing and maintaining effective working relationships by being proactive and diplomatic with other city employees, outside agencies and general public both verbally and in writing.
  • Ability to prioritize and manage multiple tasks and projects.
  • Ability to serve as a departmental “expert witness.”
  • Proficiency in use of Microsoft Office Suite Products.

Preferred Qualification

  • Three or more years with supervisory-direct report experience.
  • AICP Certification or CZO strongly preferred. 

Minimum Qualifications

  • Degree in Planning, Architecture, Geography, Landscape Architecture, Engineering, Political Science, Public Administration, Social Science or related degree. 
  • Seven (7) or more years of progressively responsible planning experience in multiple planning areas (notably policy planning and implementation). 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

If you have technical issues submitting your application, click here.