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Office Assistant #2211-000400-01

PART TIME 20 HRS./WK

Date Opened
Friday, November 18, 2022 8:00 AM
Close Date
Friday, December 02, 2022 11:59 PM
Section
Aviation
Salary
  • $19.05 - $26.85/hour
Employment Type
  • Part Time

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

This part-time position aids employees, visitors and the general public at the Charlotte Douglas International Airport’s business office (CLT Center). As the first point of contact and the front desk receptionist this position contributes to a positive experience for visitors and employees by providing excellent customer service over the phone and in person. 

The CLT Center Front Desk hours of operation are 8:00am until 4:00pm, Monday - Friday and are separated into two shifts; 8:00am-12:00pm and 12:00pm-4:00pm. Shifts and desk hours subject to change. Overtime is minimal. May be called in for urgent/emergency situations.

Major Duties and Responsibilities

1. Greets and directs visitors in the CLT Center reception area during the morning shift, 8:00am – 12:00pm Monday-Friday. 
2. Answers front desk telephone and determines nature of call and relays information or routes call as appropriate.  
3. Maintains and updates the employee active directory and contact sheet.
4. Provides courteous and helpful service to customers (internal and external) in person and over the phone. 
5. Assists visitors with check-in and check-out processes utilizing CLT’s enterprise visitor management system. 
6. Maintains front desk and reception area in an orderly and presentable fashion. Ensures front desk supplies are stocked appropriately.
7. Provides administrative and clerical support when needed, such as preparing and distributing routine correspondence, assisting with mail sorting and delivery, and meeting logistics.
8. Maintain an awareness of current airport-related news and information, in order to provide accurate information to customer inquiries.
9. Assist with lost and found activities in accordance with established procedures by receiving, retrieving, and returning items.
10. Assist with special events and projects as requested.

Knowledge, Skills & Abilities

• Knowledge of standard office equipment and procedures including Microsoft Office.
• Skill in public contact, customer service and establishing a positive professional image.
• Ability to communicate effectively in oral and written forms.
• Ability to develop and maintain effective working relationships with coworkers and the public.
• Ability to handle multiple priorities.
• Ability to meet deadlines and work standards which may be performed under stress.
• Ability to handle confidential information and records appropriately
• Ability to handle funds appropriately and within standard financial policies
• Ability to type and perform data entry with appropriate speed and accuracy and to proof own work.

Preferred Qualification

Three years of experience in a customer service role.

Minimum Qualifications

High School Graduate or Equivalent and one year relevant work experience

OR

Associate's Degree

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides limited benefits for employees in part-time positions.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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