The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
This is moderately
complex work in receiving and transmitting telephone and radio emergency class
for fire and emergency medical incidents and coordinating response with other
City/County emergency service and/or non–emergency organizations.
Major Duties and Responsibilities
A Telecommunicator receives
incoming routine and emergency calls, dispatches, and maintains contact with
all operational units. Work involves detailed record keeping, data entry, and
acute listening skills. Responsibilities include frequent public contact
requiring tact, firmness, and decisiveness, the ability to obtain important
information from callers who are under extreme stress, and the skill to choose
the appropriate course of action. Work is performed in conjunction with
departmental policy as well as state, federal, and FCC regulations.
Process emergency and
non-emergency calls from the public, dispatch appropriate Charlotte Fire
Department apparatus, and monitor and respond to emergency and non-emergency
radio traffic. Work involves monitoring multiple calls with different agencies,
apparatus, and personnel.
Candidates MUST be
able to work a flexible, rotating schedule including night shift, weekends, and
holidays. The current Communications schedule is a rotation between the day
shift (6:45 am to 3:00 pm) and the evening shift (2:45 pm to 11:00 pm) or a
consistent night shift (10:45 pm to 7:00 am). Schedules may be modified, and
overtime work is required.
Knowledge, Skills & Abilities
All newly hired Fire
Telecommunicators will go through a training program of approximately 20 weeks.
This includes 6 weeks at the Fire Training Academy and approximately 14 weeks
of on the job training in the Emergency Communications Center (ECC). Telecommunicator
recruits must meet all standards established by the department, including but
not limited to:
completion of all academic portions of recruit training
as an APCO Public Safety Telecommunicator
as an APCO Fire Service Telecommunicator
to all standards, rules, guidelines, and requirements as established by
General Orders and by Training Staff expectations
Telecommunicators must have the:
1. Knowledge of the operations
of an electronic radio and telecommunications system and related Federal
Communications Commission regulations.
2. Ability to assess people and
situations, to apply sound judgment, to remain calm under stressful conditions
and to elicit sufficient and essential information for dispatching and
assisting field personnel in a timely and efficient manner.
3. Ability to work
simultaneously on different calls with different agencies and staff.
4. Ability to speak clearly and
5. Ability to maintain accurate
and complete work activity records and files.
6. Knowledge of the Charlotte
area road system and geography.
7. Ability to work in a team
8. Ability to obtain and
maintain minimum training standards and certifications. This includes an
initial training period and continuing education.
§ Previous Fire, EMS, Police, Dispatch, Military experience or equivalent
§ Associate’s degree
· A valid
driver's license in their current state of residence as a condition of
employment. All applicants must have valid driver's license
listing current residence to be considered for the Fire Telecommunicator
least 18 years of age by the date of the written assessment.
school diploma/GED by the date of the written assessment.
meet NENA Hearing Standards for Public Safety Telecommunicators
Include, but are not Limited to:
other than Honorable discharge from military
and/or conviction of felony offense
and/or conviction of misdemeanor involving moral turpitude
drug use within twelve months before or after the date of the telecommunicator
of illegal drug use including distribution
or more points for moving violations on driving record during past three years.
Court decisions such as Prayer for Judgment Continued (PJC) will be counted as
convictions. Three-year period calculated from date of conviction for each
/ DWI conviction within the last five years
Applicants failing to meet
testing qualifications may not retest during that same job posting.
However, they are welcome to reapply after 6 months’ time has passed.
Applicant who do not pass the panel interview may reapply after 12 months’ time
has passed. Applicants who are considered to be a “no call, no show” for
any portion of the hiring process will be disqualified for a period of 2
years. This includes all testing, observations, and the interview.
Applicants are not guaranteed to be selected again to begin the hiring process
during future vacancies.
ADA and Other Requirements:
Positions in this class
typically require grasping, talking, hearing, seeing, and repetitive motions.
- Essential and marginal functions may require
maintaining physical conditions necessary for sitting, and standing for
extended periods of time.
- Light to moderate lifting and carrying; some
crouching, stooping, squatting, crawling, reaching, pushing, and pulling when
- Adequate vision, hearing, and speech required.
Concentrated and attentive use
of one or more senses (visual, audio, and other sensory modalities) for
proofreading, data entry, and tabulating data.
- Ability to operate in an environment with
frequent interruptions from people and/or noises, which in return could result
in some level of stress, fatigue, or strain.
- Comprehensive written information in
- Ability to hear, understand, and distinguish
performed in an indoor environment with moderate exposure to atmospheric
conditions, moderate exposure to environmental conditions and frequent exposure
to computer screens, files, and phone.
Starting Salary is $24.07/hour
Hiring Bonus: Employees hired will receive a $2,000 bonus after training is successfully completed and a second $2000 bonus when their one (1) year probation period ends. The bonus does not apply to existing City of Charlotte Dispatchers.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
If you have technical issues submitting your application, click here.