Transit Operations Services Manager #2210-281000-01

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

The Manager Rail Operations (Transportation/ Services) is responsible for the leadership and direction for the Charlotte Area Transit System (CATS) rail operational and transportation functions including light rail, streetcars, mainline, yard operations, rail maintenance, systems to ensure safe, reliable, on-time service for the rail operations population for over two-hundred employees.

The Manager of Rail Operations (Transportation / Services) will work under the direction of the CATS General Manager of Rail Operations & Facilities, acting as a liaison for transportation services with all stakeholders, community leaders and government officials.  This position is a safety sensitive role with responsibilities twenty-four hours a day, seven days a week integrally involved in the design, construction, and implementation of a multi-million rail expansion system.

• Provide focused leadership / direction to Rail Operations division of CATS ensuring daily rail service reliable / on time / all CATS facilities kept safe / maintainable / sustainable
• Responsible for development & management of Manager - Rail Operations (Transportation/Services) / capital budget including but not limited to strategic & tactical budget planning
• Maintain / develop Manager - Rail Operations (Transportation/Services) rules / policies / procedures achieving & continually providing safe / reliable rail system for riders & employees / enforcing compliance ensuring all rail transportation / maintenance personnel follow & comply with City of Charlotte / CATS / Rail Operations processes & procedures accordingly
• Comply with & enforce all safety regulations set forth by CATS / OSHA / FTA / FRA (if applicable) / NCDOT
• Respond to any rail system & transit facilities incident(s) involving major service delays and/or serious vehicular or pedestrian accidents
• Provides on-scene direction on remedial actions taken to restore service in prompt & safe manner or provide alternative transportation / participates in post-accident reviews.
• Responsible for maintaining data records & collection of performance indicators monitoring overall performance
• Performs & administers City / CATS personnel processes including but not limited to disciplinary processes / performance reviews / employee investigations/ report writing of all related incidents & accidents / performance development plans
• Establish goals for section including operational / personnel / staff
• Work with “Manager of Training & Instruction” with development & implementation of effective training programs for all operations / facilities / maintenance / supervisory staff
• Provide partnership & recommendations towards future rail service planning / development efforts by City
• Performs all other duties as needed
• Directly support continuous implementation and compliance of the North Carolina Department of Transportation (NCDOT) State Safety Oversight Program Standards (SSOPS) and Federal Transit Administration (FTA) regulations 49 CFR Part 673 and 672 related to the Safety Management System (SMS) and the CATS Agency Safety Plan (ASP). Support Safety performance goals of CATS.
• Encourage employees to proactively support and report safety concerns following the CATS Safety Reporting options as described in your training and in the ASP.
• As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.
• Advocate and promote a strong safety culture within CATS with regard to transportation services, capital programs, facility operations and maintenance, worksite procedures, employees, and customers following SMS and ASP.
• Participate in internal and external ASP audits.

• Degree in Transportation / Business Management / Engineering 
• At least ten years of rail transit & managerial experience
• Ten years of progressive leadership experience in transit operations
• Understand corporate identity of CATS & City of Charlotte / ensure goals & business strategies met for maximum outcome
• Demonstrated knowledge of project planning / implementation / management
• Excellent leadership skills with ability to plan / prioritize / organize
• Excellent oral & written communications / interpersonal skills.
• In-depth rail transit knowledge
• Skills building cohesive team of senior managers & employees
• Excellent computer skills including Microsoft Office programs / Maintenance & Materials Management Systems
• Ability to establish & maintain effective working relationships with public & governmental entities
• Ability to read & understand engineering drawings / technical documents
• Ability to develop & implement employee work rules / operating rules / safety policies / maintenance procedures
• Ability to analyze complex data & information / exercise independent judgment
• Ability to respond quickly & communicate effectively in emergencies
• Valid driver’s license or ability to obtain NC driver’s license within timelines outlined by CATS & City

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

As of October 1, 2021, The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.  The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.