local government, with more than 7,000 employees and a $2.39 billion budget,
works hard to ensure that the community will be a winning city for everyone – a
truly remarkable place to live, work, learn and play.
As the largest transit
system between Atlanta and Washington (D.C.), the Charlotte Area Transit System
(CATS) is responsible for providing local-, express-, and regional-
bus routes, as well as light rail and special transit services – resulting in
21.5 million trips each year. The department also proactively contributes to
focused growth and sustainable regional development by investing in a safe,
efficient, innovative and customer-focused transit system.
Manager Rail Operations (Transportation/ Services) is responsible for the
leadership and direction for the Charlotte Area Transit System (CATS) rail operational
and transportation functions including light rail, streetcars, mainline, yard
operations, rail maintenance, systems to ensure safe, reliable, on-time service
for the rail operations population for over two-hundred employees.
Manager of Rail Operations (Transportation / Services) will work under the
direction of the CATS General Manager of Rail Operations & Facilities, acting
as a liaison for transportation services with all stakeholders, community
leaders and government officials. This position is a safety sensitive
role with responsibilities twenty-four hours a day, seven days a week
integrally involved in the design, construction, and implementation of a
multi-million rail expansion system.
Major Duties and Responsibilities
focused leadership / direction to Rail Operations division of CATS ensuring
daily rail service reliable / on time / all CATS facilities kept safe /
maintainable / sustainable
for development & management of Manager - Rail Operations
(Transportation/Services) / capital budget including but not limited to
strategic & tactical budget planning
/ develop Manager - Rail Operations (Transportation/Services) rules / policies
/ procedures achieving & continually providing safe / reliable rail system
for riders & employees / enforcing compliance ensuring all rail
transportation / maintenance personnel follow & comply with City of
Charlotte / CATS / Rail Operations processes & procedures accordingly
with & enforce all safety regulations set forth by CATS / OSHA / FTA / FRA (if
applicable) / NCDOT
to any rail system & transit facilities incident(s) involving major service
delays and/or serious vehicular or pedestrian accidents
on-scene direction on remedial actions taken to restore service in prompt &
safe manner or provide alternative transportation / participates in
for maintaining data records & collection of performance indicators
monitoring overall performance
& administers City / CATS personnel processes including but not limited to
disciplinary processes / performance reviews / employee investigations/ report
writing of all related incidents & accidents / performance development
goals for section including operational / personnel / staff
with “Manager of Training & Instruction” with development & implementation of effective
training programs for all operations / facilities / maintenance / supervisory
partnership & recommendations towards future rail service planning /
development efforts by City
all other duties as needed
- Directly support
continuous implementation and compliance of the North Carolina Department
of Transportation (NCDOT) State Safety Oversight Program Standards (SSOPS)
and Federal Transit Administration (FTA) regulations 49 CFR Part 673 and
672 related to the Safety Management System (SMS) and the CATS Agency
Safety Plan (ASP). Support Safety performance goals of CATS.
- Encourage employees to
proactively support and report safety concerns following the CATS Safety
Reporting options as described in your training and in the ASP.
- As part of your
responsibility to support the CATS Safety Culture, report safety concerns
and issues through the various methods established by CATS as outlined in
- Advocate and promote a
strong safety culture within CATS with regard to transportation services,
capital programs, facility operations and maintenance, worksite procedures,
employees, and customers following SMS and ASP.
- Participate in internal
and external ASP audits.
Knowledge, Skills & Abilities
in Transportation / Business Management / Engineering
- At least ten
years of rail transit & managerial experience
years of progressive leadership experience in transit operations
corporate identity of CATS & City of Charlotte / ensure goals &
business strategies met for maximum outcome
knowledge of project planning / implementation / management
leadership skills with ability to plan / prioritize / organize
oral & written communications / interpersonal skills.
rail transit knowledge
building cohesive team of senior managers & employees
computer skills including Microsoft Office programs / Maintenance &
Materials Management Systems
to establish & maintain effective working relationships with public &
to read & understand engineering drawings / technical documents
to develop & implement employee work rules / operating rules / safety
policies / maintenance procedures
to analyze complex data & information / exercise independent judgment
to respond quickly & communicate effectively in emergencies
driver’s license or ability to obtain NC driver’s license within timelines
outlined by CATS & City
Direct rail operations experience
Bachelor’s degree with ten (10) years of relevant work experience; or a
Master’s degree with five (5) years of relevant work experience; or an
equivalent combination of education and relevant experience that provides the
necessary knowledge, skills and abilities to successfully perform the essential
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
As of October 1, 2021, The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
If you have technical issues submitting your application, click here.