Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
This position is an administrative and leadership role responsible for directing and coordinating the department's strategic plan for the Charlotte Water Department. Responsible for planning, organizing, coordinating, problem solving, and developing special projects. Work requires the exercise of independent judgment with considerable contact with the public and other city departments. Work is performed with considerable latitude, independent judgment, and initiative. In addition, the position participates in the development of the Strategic Operating Plan (SOP) development and ensures integration of the SOP with Charlotte Water initiatives, including DE&I. This position will report directly to the Director and will be part of the Executive Leadership Team.
Major Duties and Responsibilities
• Develops / implements compliance strategies & functional objectives designed to provide effective governance / risk mitigation / compliance in all Water regulations
• Identifies & report findings along with corrective actions for instances of non-performance
• City policies & procedures
o local / state / federal regulatory requirements / statutes
o compliance with specific grand requirements
o best practice application
o continuous improvement
• Identifies opportunities for business process & policy improvements through application of internal controls framework
• Continuous improvement strategies / supports / collaborates in development of business process documentation & enhancements to existing business processes
• Development of comprehensive compliance plan for Charlotte Water activities including:
o reporting
o auditing
o monitoring
o training
• Assess overall operational and strategic performance
• Understand and shape the company’s strategy and mission
• Develop plans to materialize strategy and analyze business proposals
• Research competition to identify threats and opportunities
• Assess the company’s operational and strategic performance
• Align processes, resources-planning and department goals with overall strategy
• Provide support and insight into significant organizational changes (e.g. shift in strategic focus, mergers and acquisitions)
• Educate senior executives in making effective decisions
• Construct forecasts and analytical models
• Monitor and analyze industry trends and market changes
• Preparing reports on strategy ideas for Charlotte Water Senior Management.
• Presenting research findings to Charlotte Water Senior Management.
• Conduct frequent need assessments, research, and gap analysis to inform program enhancements, new programs, and internal and external training and resource opportunities to address emerging trends, knowledge gaps and reoccurring community issues.
• Special projects and other duties as assigned
Knowledge, Skills & Abilities
• Knowledge of Water and Sewer operations.
• Knowledge of business operations and procedures
• Skill in using computers and related software (Outlook, Excel, Word and WAM).
• Must have excellent written and verbal communication skills
• Must be able to work independently
• Knowledge of principles and practices of local government administration
• Knowledge of business operations and procedures
• Demonstrable strategic thinking abilities
• Analytical mind with problem-solving aptitude
• Organizational and leadership skills
• Excellent communication skills
• Outstanding organizational, time and project management skills, including the ability to plan, implement and execute new initiatives with the demonstrated ability to think creatively to innovate
Preferred Qualification
• Master’s degree with five (5) years of related work experience
• Work experience in municipal sewer and water utilities
Minimum Qualifications
• Bachelor’s degree in Public Administration, Business, Communications, Engineering, or applicable field with seven (7) years of related experience in municipal sewer and water utilities.
• Must be able to obtain and maintain a city driver’s permit.
Salary
$78,080.00 - $86,754.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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