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Business Systems Coordinator #2209-290140-01

Date Opened
Tuesday, September 13, 2022 8:00 AM
Close Date
Tuesday, October 04, 2022 8:00 PM
Innovation & Technology
  • $84,361 - $96,000 Commensurate with Experience
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This role is responsible for assisting the business department in defining their needs and translating those business needs into business requirements.  This position will define and improve user business requirements and utilize expertise necessary to translate needs and assist with the preparation of business cases to support technology investments.  As a member of the Business Engagement Services team, this role acts as navigator and connector for IT services serving as liaison between I&T and the business partner and building relationships.  Additional responsibilities may include developing and maintaining standards and procedures and training. 

Major Duties and Responsibilities

  • Interface with department stakeholders and end users to define needs, communicate technology changes.
  • Develop and maintain departmental service agreements between supported business departments and I&T and at service-specific level as required.  This includes annual reviews and managing updates.  Interface with I&T managers and business contacts to negotiate service needs, document service details and support levels.
  • Gather, understand, and document business and functional requirements, as needed, for newly identified business needs.  Translate and detail those requirements into IT requirements in collaboration with the business partner and I&T staff.
  • Define and assist in preparing business cases for technology investments and be point of contact and/or representative for the business for investments during technology master planning.
  • Assist in maintaining the comprehensive portfolio of I&T services.
  • Understand and communicate detailed and advanced business solutions.
  • Facilitate training sessions and explains complex technical information in a clear and concise manner.
  • Obtain and maintain a solid understanding of IT services as well as the business and stay up to date with the latest priorities as they change over time.
  • Manage and support the business user experience.
  • Provide solicitation support related to input and feedback on recommended designs or solutions.
  • Perform related work as required.

Knowledge, Skills & Abilities

  • Principles and practices of business analysis, requirements writing, and business process improvement 
  • Information technology best practices, standards, and terminology
  • Understands the project management life cycle
  • Strong interpersonal and leadership skills necessary to develop and maintain effective and appropriate working relationships with all IT teams and business partners
  • Possess a solution oriented mindset and can utilize guidance from different viewpoints (business, information and/or technical), to align solution with business goals and processes
  • Detail-oriented and exhibits excellent organization and time management skills
  • Project coordination/management 
  • Excellent customer service skills
  • Maintain the confidentiality of information and professional boundaries
  • Communicate effectively, both orally and in writing; in addition, demonstrate strong abilities in negotiation, persuasion, and conflict resolution. 
  • Ability to document high level processes; facilitate, provide input and recommendations for enhancing processes

Preferred Qualification

  • Experience in an IT service organization supporting service functions in business relationship management and business analysis.
  • Experience in IT service management and/or ITIL best practices
  • Project management exposure

Minimum Qualifications

  • Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
  • Three (3) or more years of experience in business analysis, requirements definition and information technology support  
  • Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities necessary to perform the essential job functions

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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