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Operations Chief - Field Operations #2209-242200-01

Date Opened
Wednesday, September 14, 2022 12:15 PM
Close Date
Thursday, October 13, 2022 11:59 PM
  • $107,669 – $134,586 /year


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.




The Operations Chief - FOD will report to the Deputy Director of Customer Service and Field Operations. This position will serve as a member of the Charlotte Water Leadership Team participating in the overall management of the department.  The Operations Chief – FOD will establish and support a continuous improvement philosophy with a focus on asset management and maintaining water quality within the water distribution and compliance with the wastewater collection system permit are key responsibilities for the position.  This position also ensures that maintenance needs, activities, and functions, are aligned with the City’s and the Department’s core values, strategic plan and direction of the City Manager and the Charlotte Water Director.

Major Duties and Responsibilities

Develops, executes, tracks and reports on FOD plans to ensure achievement of assigned strategic priorities and projects.  
Provides input into the establishment of capital investment priorities; plans for optimal use of staff and material resources of the division. 
Coordinates and develops the annual budget submission for the division.  
Negotiates contracts and agreements related to system maintenance. 
Partners with the Charlotte Water leadership team on department-wide strategic operational, budgetary and policy issues. 
Assists the utility in responding to increasingly complex technical standards and regulations. 
Represent Charlotte Water in work with elected officials, other City leaders and staff, state and federal regulators, regional partners, consultants, and contractors.  
Coordinates with internal and external service providers to assure support services and other needs are met to establish and sustain efficient, effective operations.  
Ability to negotiate and resolve sensitive, significant, and controversial issues. 
Exercises considerable independent judgment and initiative.

Knowledge, Skills & Abilities

Effectively communicate in a professional manner both verbally and in writing
Must be able to demonstrate initiative and independent judgment
Must be able to lead and facilitate effectively
Must be able to do analytical thinking, while staying focus
Experience managing water /sewer utility maintenance, operations and/or engineering; demonstrated skill in workforce management and work leadership of an organization employing large numbers of diverse professional and technical personnel.
Experience in a field related to utility operations and management; requires thorough understanding of water/sewer system management, operation, maintenance, and engineering principles and practices.

Preferred Qualification

NC PE registration and/or highest-level NC certification in one or more fields of water/wastewater operations (i.e., Water or Wastewater Treatment Plant Operator, Maintenance Technology, Distribution/Collection System).

Minimum Qualifications

Requires a Bachelor’s degree and seven (7) years of experience or a Master’s degree and five (5) years’ experience or an equivalent combination of education and relevant work/industry/military/job specific experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.


$107,669 – $134,586 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law. 

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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