Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
This position supervises operations staff in the field. Work involves supervising assigned staff; manages contracts; responds to customer and contractor issues; manages CCTV and manhole inspection crews; resolves problems in a timely manner; and makes sure equipment and software are working. In addition, work involves: planning, organizing, coordinating, administering and overseeing daily CCTV and Manhole Inspection operations; supervising assigned crew/staff; evaluating operational performance and directing changes to resolve problems and ensure quality goals are met; auditing processes and procedures in the field and related office environment to ensure work is completed within quality and time guidelines; planning weekly schedules ensuring coverage; allocating work; visiting job sites daily; ensuring safety regulations are followed; making sure crew has tools and equipment necessary for their work; providing guidance to crews; ensuring proper documentation is maintained; and assisting in operating equipment and making repairs. This position also serves as the point of contact with the camera vendor.
Major Duties and Responsibilities
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and aids with career development.
Monitors and assists with developing cost-effective work practices to improve team productivity.
• Assists with preparation of daily/week work schedules and plans; assists with prioritizing, scheduling, and assigning work orders; evaluates workloads; and schedules coverage during vacation, illnesses, and holidays.
• Ensures that proper work order documentation is completed for all job assignments.
• Provides inspections of in-progress and completed work for high priority work assignments to ensure that quality control and work site safety standards are maintained.
Responds to customer issues.
Co-develops, reviews, and implements operational plans and goals; coordinates work with other teams, support groups, and leadership.
• Assists management in operational planning.
Produces status reports for management.
Responds to work in inclement weather, natural disaster, and high-profile events.
• Performs safety check on crews; transports injured employees to the doctor and ensures needed paperwork is completed as well as takes employees for random drug and alcohol screenings. Visits job sites.
• Orders supplies/parts.
• Ensures training on various subjects such as safety, success factors, etc.
• Performs other related job duties as assigned.
Knowledge, Skills & Abilities
• Knowledge of Microsoft Office products, such as Excel, Word, etc. as well as CLT Explorer, Polaris, Adobe Acrobat, , and GIS.
• Skill in communicating, both verbally and in writing.
• Ability to learn new software products as needed.
• Ability to obtain a City driving permit.
The work is light work and requires applying 10 pounds of force frequently exerting up to 20 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: balancing, climbing, crouching, feeling, manual dexterity, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, reaching, repetitive motion, speaking, standing, talking, and visual acuity in data/color/observations/equipment.
Work is performed in both indoor and outdoor work environments that may periodically have unpredicted requirements or demands.
Associate degree from an accredited school.
• Five (5) years of related work experience including one (1) year of supervisory experience.
Licenses, Certifications or Registrations:
• Requires a valid driver’s license.
• Desires NC AWWA Collections 1 Class and NC AWWA Distribution C Class certifications.
• PACP Certified or the ability to obtain within one year of hire.
• Pass any required applicant skill tests or assessments.
• Pass a physical exam.
$74,362.00 - $82,623.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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