The Charlotte-Mecklenburg Police Department is a highly respected law enforcement agency, both in our community and nationally. Our progressive department provides exciting opportunities for law enforcement professionals to develop partnerships with our citizens in order to prevent the next crime, and to enhance the quality of life within our community always treating people with fairness and respect. The department employs nearly 2,000 sworn officers and over 500 civilians serving a jurisdiction with close to 1 million people. Our employees are men and women from diverse backgrounds interested in meeting the needs of and serving an equally diverse community. The men and women of the CMPD are committed to providing the very best service possible and maintaining the high level of confidence this community has in us.
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
To perform a wide variety of responsible office support work in carrying out the day-to-day clerical and administrative activities in support of the operations of the department. Positions in the Human Resources Specialist role serve as the principal office/administrative support for a manager (Division Manager) requiring considerable knowledge of the work environment and of the work performed by the manager, and function as an extension of a manager. This is a customer service-driven position. This position will report to the Human Resources Generalist. This is not a remote position.
Major Duties and Responsibilities
•Screen incoming mail, visitors, and telephone calls and route as appropriate based on information obtained; assist the public by providing information concerning services provided, explain policies and procedures requiring interpretation of policies, procedures, and guidelines; resolve problems within the area of assignment requiring research of background information.
•Serve as a liaison between the department and other internal departments and/or external agencies; contact the public and outside agencies for the purpose of obtaining, clarifying, providing information, and making referrals.
•Schedule, arrange, and coordinate division activities, meetings, conferences, travel, and various events; maintain a calendar of activities and resolve any conflicts in scheduling; may coordinate special events and activities for the division.
•Establish and maintain a variety of records, reports, logs, and files; develop reports concerning new or ongoing programs and program effectiveness; gather and compile information for various reports to include statistical reports.
•Serve as the administrator for various databases including access card systems, ID badges, video equipment, etc.
•Participate in administrative duties relating to the area of assignment; compose and edit a variety of general correspondence, comprehensive reports, minutes of meetings, and agendas; verify accuracy of the information, research discrepancies, and records.
•Requisition supplies and materials as required; may monitor the issuance and return of department tools, equipment, and related materials; process invoices and statements for payment.
•Operate a variety of office equipment including copiers, facsimile machines, and computers; input and retrieve data and text; organize and maintain disk storage and filing.
•Process employee resignations, terminations, and employment verification, in conjunction with conducting exit interviews.
•Establish and maintain a personnel file structure; determine record retention and destruction requirements; oversee filing procedures.
•Performs other duties as assigned.
Knowledge, Skills & Abilities
•Operations, services, and activities of an assigned department.
•Principles of business letter writing and report preparation.
•Principles and procedures of record keeping.
•English usage, spelling, grammar, and punctuation.
•Principles and practices of basic bookkeeping.
•Modern office procedures, methods, and computer equipment.
•Interpret and explain departmental policies and procedures.
•Work independently in the absence of supervision.
•Understand the organization and operations of the city and outside agencies as necessary to assume assigned responsibilities.
•Conduct basic research and analysis.
•Perform office support work including establishing and maintaining appropriate records and files, and independently compiling information for reports.
•Type or word process at a speed necessary for successful job performance.
•Operate a variety of office machines including a computer.
•Perform routine mathematical and statistical calculations.
•Understand and carry out oral and written directions.
•Communicate clearly and concisely, both orally and in writing.
•Establish and maintain effective working relationships with those contacted in the course of work.
•Follow all safety rules and regulations of the department to which assigned.
•Effectively interact and communicate with others.
ADA and Other Requirements:
Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.
•Essential and marginal functions may require maintaining physical conditions necessary for sitting, standing, climbing, or walking for extended periods of time
•Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
•Adequate vision, hearing, and speech required.
•Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.
•Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
•Comprehensive written information in work-related documents.
•Ability to hear, understand, and distinguish speech.
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files, and phones. This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions, and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
•Five years of increasingly responsible experience in office support work.
•High School graduate or equivalent with one (1) year of related experience or associate degree
•Valid North Carolina or South Carolina Driver’s License
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates may be required to pass a pre-employment drug-screening test and/or a physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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