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Lost & Found Coordinator #2209-107700-01

Date Opened
Wednesday, September 14, 2022 8:00 AM
Close Date
Wednesday, September 28, 2022 11:59 PM
  • $19.05 - $22.55/hour; $39,614.00 - $46,908.00/year
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


Provides customers service and processing of lost and found items for the Aviation Department at Charlotte Douglas International Airport.

General Information:.
Must be able to work assigned shifts, including holidays, special events, or urgent/emergency situations. Hours of operation are 6:00am – 10:00pm. Subject to emergency call back to work.
This position is deemed essential.
Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

Major Duties and Responsibilities

1. Collect and processes left-behind items from various areas around the Airport, to include but not limited to: Ground Transportation, TSA Checkpoints, various areas of the Terminal, International Arrivals, and CLT offices/departments.
2. Record keeping of articles that are lost, found, and claimed.
3. Inspects left-behind articles to investigate potential owner of property.
4. Create and monitor lost/found claims.
5. Perform follow-up of items and inquiries by way of in-person, written, phone and/or email communication(s). 
6. Prepares and documents articles claimed to be shipped. 
7. Prepares and records monthly donations of lost items.
8. Other duties, as assigned. 

Knowledge, Skills & Abilities

Knowledge of computer programs including MS Office and database entry and tracking.
Skills to communicate effectively orally and in writing.
Skills to efficiently manage multiple priorities and tasks. 
Effective organizational and detail-oriented skills.
Ability to provide first-rate customer service and represent the Airport in a positive manner.
Ability to prepare and effectively maintain logs and database with accuracy. 
Ability to work independently with minimal supervision, and as part of a team.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.  

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.  The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law. 

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

If you have technical issues submitting your application, click here.

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