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Terminal Dock Logistics Supervisor #2209-107590-01

Airport Operations Supvr I

Date Opened
Tuesday, September 06, 2022 8:00 AM
Close Date
Tuesday, September 20, 2022 11:59 PM
Section
Aviation
Salary
  • $58,219 - $76,412/year
Employment Type
  • Full Time
Go Back View Benefits

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

The Logistics Supervisor will oversee the loading dock operation, logistics planning for all terminal deliveries and will manage the Loading Dock Coordinator group. The Supervisor must ensure coverage of the dock, and is responsible for maintaining a safe and clean environment while planning, directing, and controlling usage of the docks, pods, and nodes. This individual will ensure that all shifts are covered including when staff outages occur. The supervisor will work closely with all airport stakeholders to ensure safe and timely ramp and landside deliveries.  

Major Duties and Responsibilities

  1. Supervise the terminal loading dock team to ensure that Airport tenant logistics operations are managed efficiently, safely, and securely.  Will guide daily work activities and responsible for performance management activities.
  2. Ensure full coverage of the Loading Docks; working a regular shift as well as filling in to cover shifts when coordinators are out, performing all their job responsibilities.    
  3. Serve as the primary contact for tenants and team to reach 24/7, for urgent issues and needed changes.  
  4. Train Loading Dock Coordinator team on all necessary protocols and keep them abreast of any changes. 
  5. Coordinate Airport tenant logistics operations, ensuring that all logistics and security policies, procedures and regulations are followed. 
  6. Communicate overnight deliveries to all necessary departments and contractors.
  7. Educate tenant company representatives and their contractors on delivery protocols and ensure compliance.    
  8. Work with tenant company representatives and stakeholders to manage the logistics of scheduled work.  
  9. Maintain the dock schedule to stagger deliveries and avoid long wait times. 
  10. Maintain open communications with tenant company representatives and resolve issues as they occur to streamline deliveries.
  11. Report safety hazards, and unsafe practices and procedures to tenant company representatives, and the Terminal Property Manager.
  12. Maintain records of preventative maintenance of dock equipment and order replacements as needed.
  13. Ensure that dock area is kept free of debris.  Keep empty crates, pallets, and kegs organized. 
  14. Ensure contractors do not impede loading dock operations and help develop work arounds as necessary. 
  15. Regularly walk the terminal basement hallways, all delivery docks, storage nodes and pods to ensure the area is kept orderly and ramp areas are free of FOD.  Identify and resolve unsafe practices and safety hazards. Report problems to tenant company representatives, and the Terminal Property Manager.
  16. Visit concession warehouses ensuring compliance with established policies. 
  17. Other duties, as assigned. 

Knowledge, Skills & Abilities

  • Ability to manage a team of terminal dock coordinators to ensure that the receipt and delivery of tenant goods, supplies, and equipment occur in an efficient, safe, and secure manner
  • Ability to manage staff schedules to ensure full coverage of all required shifts 
  • Proficiency when working with Microsoft Office Suite
  • Ability to coordinate the schedule and logistics of all delivery points in a fast-paced environment
  • Ability to multi-task and react to changing situations in a calm and professional manner
  • Skills to provide first-rate customer service and effectively represent The CLT Airport
  • Familiarity with safe work practices with regard to loading dock operations, and safe egress in the basement hallways of the terminal
  • Ability to learn and follow CLT Security regulations and teach tenants the same 
  • Excellent organizational skills needed

Preferred Qualification


  • Proven proficiency with Microsoft Office Suite products and the ability to learn established scheduling software
  • Knowledge of airport terminal and airfield operations 
  • Experience in a high-volume loading dock or similar environment requiring logistics expertise
  • Previous management experience

Minimum Qualifications

High School Graduate or Equivalent and five years related work experience

OR

Associate's Degree and three years related work experience

OR

Bachelor's Level Degree and one year related work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all full time employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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