This position will serve as the lead technical resource for the Charlotte Douglas International Airport parking systems. Provide administration expertise for server infrastructure, operating systems, business applications, and support for third-party software required for parking system compliance. Ensure high availability, disaster recovery, and on-going support for server hardware, VMWare virtual servers, and Microsoft Windows servers. Troubleshoot to isolate technical issues to ensure the airport can effectively and efficiently collect parking revenue.
Responsible for providing onsite and remote parking server administration and support. Provide technical expertise in analyzing and resolving parking system computing and communications problems. Coordinate with other departments and offices, contractors, and other key resources as necessary to achieve a successful outcome. Serves as liaison to the parking system contractor resources working remote and/or onsite. Maintain a working knowledge of the technologies, systems and troubleshoots issues in conjunction with vendors and other IT staff. Maintain accurate system documentation and network diagrams. Evaluate current parking system equipment and recommend improvements to the equipment, processes, and system.
Responsible for designing, maintaining, and administering a variety of technology systems and working with end users on advanced troubleshooting activities to ensure applications are working properly. Additional responsibilities may include installations, upgrades, or compliance (depending on the applications being administered). Provides advanced support and administration of application packages. This position will lead the effort for PCI compliance as a part of the annual PCI audit
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Major Duties and Responsibilities
- Act as lead parking systems administrator. Maintain production, training, and emergency operations.
- Administer parking systems and software by building new systems; ensure systems meet business, legal, and PCI requirements; modify and add modules and programs; conduct meetings; gather and analyze business requirements; perform data modeling; install and implement third party software; collaborate with vendors; and configure and administer servers.
- Assess, maintain, and test parking system updates, evaluate new software and hardware systems; research and troubleshoot issues; run update scripts; perform upgrades and security patching on systems, servers and software; maintain user accounts; coordinate and complete regular preventative maintenance.
- Provide technical support by conducting and attending meetings with users; respond to help desk calls and tickets; collaborate with other personnel to determine appropriate solutions; coordinate support with vendors; resolve service requests and user setups; consult on business processes and system use; communicate with customers; and implement strategies to remediate situations.
- Complete other related duties by securing servers and accounts; review documentation; perform project management; configure scanners and scanning software; schedule hardware installations; train staff and users; and debug various system security problems.
- Create technical support documentation and procedural documentation for the installation and support of applications.
- Participate in project planning and implementation meetings to provide technical inputs.
- Define and document technical aspects of system interfaces / integrations.
- Ensure future supportability of systems / applications from a technical perspective.
- Gather business requirements and designs, modify and/or develop new/or existing business requirements and designs.
- A hybrid work-site schedule is offered with a combination of in-office and remote hours available, per supervisor approval. A minimum of two days in the office per week is required.
- Perform related work as required
Knowledge, Skills & Abilities
- Must have experience with server administration, high availability system configurations, server backup and restoration management, troubleshooting and system restoration in the event of system outage, and network communications protocols
- Basic knowledge of supporting IT infrastructure in an airport terminal environment is preferred
- Understanding of risk mitigation and high availability for mission critical systems
- Analysis and troubleshooting skills
- Ability to work onsite and remote to support system and respond to system outages as needed
- Analysis and troubleshooting skills
- Knowledge of TCP/IP networking
- Knowledge of PCI
- Knowledge of industrial technologies such as SCADA networks, programmable logic controllers (PLC’s)
- Excellent organizational and reasoning skills required, as well as the ability to follow directions, communicate effectively both verbally and in writing, and complete projects accurately and on schedule
- Ability to work and coordinate with other groups
- Ability to follow oral and written instructions
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
- Familiarity with Mobile, Web based and Client-server technology and applications
- Knowledge of software testing and quality assurance practices
- Ability to provide technology design options and tools to solve the business problems
- Ability to meet schedules and deadlines of the work
- Maintain the confidentiality of information and professional boundaries
- Provide guidance and input on technical aspects related to vendor packages and applications
Five (5) or more years of experience in applications/systems administration, including specific experience with the type of system being administered (ERP, CRM, CAD, etc.)
- Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
- Three (3) or more years of experience in applications/systems administration, including specific experience with the type of system being administered (ERP, CRM, CAD, etc.)
- Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities necessary to perform the essential job functions
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.
The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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