Skip to Main Content

Business Systems Analyst, Senior #2208-294200-01

Utility Management Systems (UMS)

Date Opened
Wednesday, January 04, 2023 11:30 AM
Close Date
Tuesday, January 24, 2023 11:59 PM
  • $75,018 - $93,773 Commensurate with Experience
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


As an application expert in the Utilities Management System (UMS) support team, the Senior Business Analyst (SBA) provides consultative user support, application data analysis, business process improvement, and analytical support for enterprise applications. The core applications currently supported are the Hansen Banner customer information system and the Citizen Web Portal self-service site for water, sewer, and storm water utility services. The SBA provides daily operational support and guidance to peers and end users.

Major Duties and Responsibilities

  • Conducts application testing in a highly collaborative environment. Documents test results and communicates results to vendor and technical resources for modifications or corrections. After verifying the new solution, schedules implementation of the tested components.
  • Identifies user information requirements and develops ad-hoc SQL queries for analysis and translates into custom report specifications.
  • Conducts usage and system problem analysis and resolution. Documents and coordinates implementation of the problem resolution with internal and external functional and technical resources.
  • Builds and maintains a detailed understanding of business processes, system functionality, and related requirements. Documents and trains staff on the use of the system to adhere to documented processes.
  • Provides user training, mentoring, and technical application support for users of enterprise applications.

Knowledge, Skills & Abilities

  • Skilled in analysis and trouble shooting of an enterprise software application
  • Knowledge of financial accounting basics and related financial systems
  • Knowledge of requirements related to Americans with Disabilities Act and compliance testing tools
  • Ability to form and define technical requirements, based upon business requirements
  • Skilled in troubleshooting application issues using SQL query tools and Microsoft Excel, to prove a hypothesis
  • Skilled in writing and executing structured test cases
  • Skilled in writing detailed functional requirements including mapping inbound and outbound data elements for both real-time and batch application interfaces.
  • Ability to read and interpret project plans and schedules
  • Ability to communicate technical topics to all levels of technology users
  • Ability to conduct business requirements gathering sessions and develop business process maps using Microsoft Visio

Preferred Qualification

A four-year degree and experience with customer information systems, such as ABB Service Suite or Hansen Banner, and direct experience managing technology and in creating related project documents

Minimum Qualifications

The position requires a high school diploma or equivalent and three years of experience or an Associate’s degree and two years of experience in information technology supporting a mission critical business application.


$75,018 - $93,773 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

Table displaying apply links.