Area Transit System is seeking a Transit Service Planner to design efficient
and convenient transit services for the Charlotte region. This position reports
to the Manager of Service Development and is part of a dynamic and
collaborative team within the Planning Division for the Charlotte Area Transit
System. This position is responsible for developing, evaluating, and modifying
bus routes for all service changes as well as supporting near-term service
planning initiatives such as Envision My Ride. The Transit Service Planner will
also work with jurisdictions within CATS service area to directly coordinate
the needs of a diverse dynamic community.
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Major Duties and Responsibilities
- Develop and
support the implementation of fixed-route transit systems by designing and
modifying fixed-route service at the system and route levels and recommending
changes to bus stop locations and transit schedules to support service delivery
- Analyze transit
performance data, including passenger counts, on-time performance, and vehicle
running times; identify modifications to improve services.
- Maintain accurate
ridership data to create operational efficiencies and trends for reporting
purposes; distribute monthly reports to appropriate departments.
familiarity with operational data including route mileage, vehicle running
time, hours of operation and bus stop inventory and develop reports as needed.
- Support the
Scheduler in the development of transit routes and schedules.
- Coordinate with
other departments in the preparation and review of transit related information
materials including public timetables, system maps, performance reports, and
development of transit plans, reports, and presentations, including the annual
update to short-range and long-range planning.
- Support the
efforts to ensure compliance with Title VI of the Civil Rights Act of 1964 and
the compilation of the agency’s Title VI Program and Language Assistance Plan.
- Implement and
communicate safety rules, policies, and procedures into transit service
- Develop, evaluate and ensure application of service standards;
actively review standards and identify best practices to address user needs.
- Research, analyze and recommend technology, system and service
- Monitor and analyze routes and schedules; provide recommendations
to promote efficient, on time, and reliable transit services.
- Utilize Remix and ArcGIS to assist in the communication of bus
routes changes and services.
- As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.
Knowledge, Skills & Abilities
- Experience utilizing
Remix or related planning software
- Experience utilizing ArcGIS
- Strong experience with bus
service planning and bus operations
- Understand and apply
Federal Transit Administration regulations and guidance related to assigned
- Ability to establish and
maintain effective working relationships with all levels of staff, customers,
and business partners
- Learn new technologies,
policies, procedures and guidelines established by professional organizations
and/or governing agencies.
- Understand, follow, and
communicate clearly and concisely, both orally and in writing.
- Ability to complete work
assignments with minimum supervision
- Sound technical and
computer skills, proficiency
in Microsoft Office software, and advanced utilization of Microsoft Excel or other
analysis tools is preferred
planning experience and knowledge of transit planning best practices preferred.
Four-year degree with a BA/BS in geography, engineering, urban planning
or related field or an equivalent combination of background, experience and
skills necessary to perform the essential duties of the position. Minimum of
three years experience in transit scheduling.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
As of October 1, 2021, The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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