Storm Water Services' mission is to serve the City of Charlotte by improving surface waters and conveying rainwater safely through well-maintained storm drainage systems. Each year Storm Water Services invests $100+ million in capital improvements and staff manages hundreds of storm drainage improvement projects. Storm Water Services is one of the largest stormwater utilities in the Southeast with approximately 215,000 customer accounts and more than 200 full-time positions.
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
This position is part of the Storm Water Services Communications team and is primarily responsible for successful implementation of external project communications that support Storm Water Services’ mission and strategic priorities.
Major Duties and Responsibilities
- Develop and successfully implement communication plans to support Storm Water Services’ mission and priorities
- Translate complex infrastructure improvement messaging into simple and easy to understand print and digital material
- Develop compelling content and leverage multiple channels for creative storytelling about infrastructure improvement projects
- Write and produce website, social media, and other content to effectively communicate Storm Water Services’ work to various audiences
- Contribute to social media strategy, management, monitoring and reporting
- Plan and execute special events
- Implement initiatives to ensure effective communications for all, including language access
- Provide support for media relations as requested
- Track results to ensure they are in line with intended outcomes and continuously improve approaches
- Performs other duties as assigned
Knowledge, Skills & Abilities
- Strategic and creative mindset
- Extensive problem-solving skills and solutions-oriented approach
- Strong organizational skills and attention to detail
- Perform and excel within an integrated fast-paced team environment
- Handle multiple tasks and meet tight deadlines while prioritizing
- Self-motivated with ability to work independently
- Ability to work collaboratively and build relationships
- Excellent writing, storytelling, and editing skills and proficient in AP style
- Public speaking skills and ability to effectively share technical information with various audiences
- Demonstrated knowledge of content creation for all media platforms
- Advanced skills in MS Office, Adobe Creative Cloud, virtual meeting platforms
- Willing to work public events during evenings/weekends as needed
- Successful candidate must have a valid driver's license and ability to receive and maintain a City Driving Permit
- Bachelor’s degree in communications, public relations, journalism or related field
- Minimum of five years in a public relations or communications position
- Experience in content writing across all media platforms, media relations, paid media, social media management
- Background in stormwater, water resources, natural resources, environmental science and/or government, non-profit experience
- Prefer bilingual (Spanish)
- Associate’s Degree and three years of related experience or a Bachelor’s Degree and one year of experience or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties
- $62,952 - $78,690 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Please note that all job offers are contingent upon an applicant successfully passing a new hire background check, drug screening, and proof of COVID-19 vaccination. If an applicant does not pass the background screening or vaccination requirement, the offer will be rescinded.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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