Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
This position will serve as the contract administrator for CLT ground transportation and rental car activities including without limitation contracts with transportation network companies, taxi companies, limo companies, off-airport shuttles and hotels. This position will also manage contracts related to both on-airport and off-airport rental cars from a business and compliance perspective.
General Information:
• Primarily works business hours, Monday through Friday. Subject to calls and work during irregular/non-traditional hours, overtime, and emergency calls back to work.
• Valid driver’s license in state of residency and ability to obtain and maintain a City Driving Permit is required.
• Ability to pass a background check in advance of start date is required. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Major Duties and Responsibilities
• Assist the Parking & Ground Transportation Revenue Manager in generating optimum revenue through the effective management, marketing and development of the commercial landside products.
• Provide contract management support for airport contracts with transportation network companies, taxi companies, limo companies, off-airport shuttle and hotel shuttle services.
• Act as liaison among business and revenue, finance, operations, project lead, marketing, and systems support.
• Perform comparative analyses of fiscal and operational performance data; and analyze and interpret financial and statistical data and operating results.
• Perform statistical analysis on ground transportation model to track revenue trends, forecasts, and market shares.
• Evaluates market changes in local off-airport parking facilities and other ground transportation options to ensure CLT parking remains price and value competitive.
• Conduct analyses and assess market changes related to ground transportation services at the airport including without limitation monitoring and evaluating transportation network company and peer-to-peer operator activity and rates.
• Track and analyze transactional data to ensure accuracy and completeness of financial reporting and submit monthly reports to finance.
• Coordinate activities between business intelligence and operations to monitor and track performance indicators to ensure parking is delivering an exceptional customer experience
Knowledge, Skills & Abilities
• Familiarity with airports operations and business models is preferred.
• Familiarity with ground transportation and airport rental car models.
• Outstanding time-management skills with the ability to prioritize tasks and work independently to accomplish objectives
• Proficiency with Microsoft Office software (Word, Excel, Outlook, PowerPoint).
• Leadership skills with a group or organization preferred by not required.
• Effective communication and writing skills in communications within a large organization or work group (drafting newsletters, notices, policies, handbooks, etc.).
• Ability to learn and apply technology/computer skills as necessary.
• Ability to develop and implement creative new programs and activities.
• Ability to efficiently multi-task while maintaining personable skills.
• Ability to demonstrate initiative, creativity and innovative thinking in a rapidly changing work environment.
• Ability to proactively develop solutions to matters that may arise while maintaining an analytical open-minded approach.
• Ability to work independently and meet deadlines.
Preferred Qualification
Bachelor's degree in business, aviation, statistics, economics or a related field and three (3) or more years of experience in the travel/hospitality industry, revenue management, business development, operations research, pricing strategy, contract management, optimization, or decision-support analysis.
Minimum Qualifications
Bachelor's Degree and one year related work experience
OR
Master's Degree
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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