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Records Manager - Administrative Officer III #2208-200700-05

Date Opened
Friday, August 26, 2022 9:00 AM
Close Date
Friday, September 30, 2022 11:59 PM
Charlotte Water
  • $59,955.00 - $74,942.00/year - Commensurate with experience
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This position oversees the development, administration, and maintenance of Charlotte Water (CLTW Water) records management program.  


Work involves developing best practices in records management, storage, and retention; compliance with related regulations; fulfilling public record requests; auditing records; overseeing the electronic document management system; supervising assigned staff; and developing storage solutions. This position involves developing strategies to ensure the integrity of records.

Major Duties and Responsibilities

Oversees the development, administration, and maintenance of CLT Water’s records management program. 
Develops strategies to ensure the integrity of records.
Manages the metadata over the lifetime of the records as the information systems are upgraded or replaced.
Develops and implements best practices for records management, storage, and retention while ensuring federal, state, and local regulations are met.
Fulfills public records requests according to North Carolina (NC) general statutes.
Writes policies and procedures as needed for continuous performance improvement.
Performs annual reviews of program compliance through formal auditing and system reporting.
Oversees the metadata and folder structure of electronic document management systems, including project close out and retention cleaning.
Develops digital record storage solutions with automated data workflows from documenting business requirements through acceptance testing.
Sits on Citywide Records Management and Steering Committee teams.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and aids with career development.
Tracks and gathers information; prepares various required reports 
Assists with development of the division budget and monitors the approved budget.
Responds to employee questions and resolves concerns/problems.
Performs other related job duties as assigned.

Knowledge, Skills & Abilities

Knowledge of database management and business software appropriate for the position. 
Knowledge of communications strategies.
Ability to grasp new ideas, embrace cross-generational management, manage and analyze data, and function effectively in a diverse work environment.
Ability to negotiate and resolve sensitive, significant, and controversial issues.
Ability to exercise independent judgment and initiative.
Skill in communicating, both verbally and in writing.

The work is medium work and requires applying 30 pounds of force frequently and exerting up to 50 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: crouching, manual dexterity, handling, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, visual acuity, and walking.

Preferred Qualification

Master’s degree preferred

Minimum Qualifications

Bachelor’s degree in political science, business administration, finance, accounting, or a related field
Seven (7) years of related work experience including
One (1) year of supervisory experience

Licenses, Certifications or Registrations: 
Pass any required applicant skill tests or assessments.
Requires valid driver’s license.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.

The city is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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