Internship - Water Service Technician - 7 month position #2208-005010-01

*MULTIPLE OPENINGS*

Date Opened

Wednesday, August 17, 2022 11:00 AM

Close Date

Monday, September 05, 2022 11:59 PM

Section

Charlotte Water

Salary

18.00 per hour

Employment Type

Internship

Go Back View Benefits

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Function

The intern must be able to commit to the full seven-month assignment and be available to work a designated weekly/hourly schedule. The training will include exposure to Charlotte Water customer service division in addition to gaining job readiness skills.

Summary

This position performs a variety of work involving field work orders associated with water services and metering equipment including service turn-ons and turn-offs, meter reading validations, meter maintenance, meter installation and removal, investigation of water quality and pressure complaints, and is the first responder to water distribution and network emergencies. Manages all work received through mobile equipment and peripheral devices. Responsible for making decisions concerning field conditions, customer interactions, and takes the initiative on corrective action to ensure work is properly completed.

EMPLOYMENT TYPE: Full-time

PROGRAM BENEFITS: Assigned mentor/trainer; workplace-ready certification, financial literacy, career pathing, OSHA – 10 certification, wellness programs, on-site gym

Major Duties and Responsibilities

Applicants for this position learn the following tasks as it pertains to the daily work:

• Receives and completes all assigned service work orders within a specified time period, while accurately recording the water meter readings and entering pertinent notes associated with the work performed and any notable conditions at each service address into a portable laptop.

• Performs comprehensive field inspection of the water meter, register/wiring, and transmitter. Interrogates transmitter to validate proper and accurate reading match with register.

• Replaces inoperable or malfunctioning meter and/or metering equipment as required.

• Performs water flow test on meter to ensure equipment is functioning properly.

• Read maps, navigate, and follow routes in and out of metro and rural roads.

• Inspects water meter connections for leaks and replaces material as needed to repair leaks.

• Investigates customer complaints regarding such matters as high meter readings, noise, leaks, water quality, low/high water pressure, etc., escalates situation if required.

• Provides excellent customer service through effective communication and de-escalation strategies when necessary.

• Performs meter box maintenance by cleaning out dirt and debris and ensures box lid fits correctly. Reports any meter box deficiencies or service line repairs.

• Performs preventative maintenance and daily inspections of vehicle and field computer equipment for proper function and reports malfunctions or deficiencies.

• Reports on fire hydrant leaks, water main leaks and other water distribution issues in a timely manner. Reports on missing manholes covers and valve lid covers.

• Communicates to internal and external customers on how a meter and transmitter operate.

• Performs other work tasks and duties as required.

Knowledge, Skills & Abilities

PHYSICAL REQUIREMENTS/ WORK ENVIORNMENT: Walking, standing, stooping, kneeling, crouching, getting in and out of vehicle continuously during a schedule work shift, must be able to lift up to 50 lbs, ability to work outdoors in all weather conditions, able to work in and near traffic, able to tolerate foliage, seasonal pollen, dirt, dust, mud, water, insects, pests, reptiles, and animals. Works independently on majority of assignments.

Minimum Qualifications

• High School Diploma or GED

• Valid North Carolina Drivers’ License

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.

The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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