Skip to Main Content

Special Transportation Supvervisor #2207-282700-01

(Operations Manager)

Date Opened
Wednesday, July 06, 2022 2:22 PM
Close Date
Thursday, August 11, 2022 11:59 PM
Charlotte Area Transit
  • $64,803 - $75,000
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Special Transportation Supervisor manages the daily operations of an urban complementary paratransit system and small bus operations, and reports to the Paratransit Manager. The Paratransit Operations Service Supervisor is responsible for maintaining optimal service performance and identifying and resolving potential service issues. This position ensures that employees are provided adequate coaching, counseling, and performance management to recognize good behavior and correct deficient behavior. The Paratransit Operations Service Supervisor has latitude for independent judgment and actions within established guidelines and will be evaluated on the effectiveness of the paratransit system service, workforce productivity, cost performance, and other service programming and activities.  This position is considered a Subject Matter Expert (SME) in all facets of running the day-to-day operations of an FTA funded ADA compliant complementary paratransit program.

Major Duties and Responsibilities

  • Leads and manages the daily activities of Special Transportation Services Call Center, Dispatch, Road Supervisors and operator personnel for the assigned shift. 
  • Process and maintain accurate time for payroll processing for department
  • Assures safety performance of all personnel including to responding to and/or investigate all accidents or incidents to identify the preventability
  • Write, review, and submit accident investigative reports
  • Creation of day to day schedule to meet operator and customer needs
  • Establish performance criteria and behavior expectations for staff
  • Ensure all service needs are met on a daily basis
  • Assist in developing standard operating procedures and rules and regulations addressing safety concerns and general operations of the paratransit service
  • Reviews disciplinary documents and interviews/coaches/counsels Paratransit staff
  • Responds to customer concerns in a timely, professional manner
  • Draft and edit procurement service contracts and submit them for approval.
  • Identify service disruptions and take measures to immediately make a positive impact.
  • Conduct annual performance reviews
  • Analyze operational data for variances and take corrective actions when necessary

Knowledge, Skills & Abilities

  • Knowledge of the Americans with Disabilities Act of 1973
  • Knowledge of OSHA standards for workplace safety
  • Knowledge of Department of Transportation (DOT) and Federal Transit Administration (FTA) policies, procedures, and practices
  • Knowledge of National Transit Database (NTD) definitions and reporting
  • Ability to demonstrate safe driving techniques
  • Be able to monitor budget by tracking and controlling expenses and revenue
  • Be able to work independently with little to no oversight
  • Develop and maintain workplace morale
  • Exhibit strong leadership skills
  • Prepare and deliver oral and written reports
  • Demonstrate the ability to use Microsoft Office Suite and dispatch and scheduling programs
  • Exercise time management
  • Cultivate partnerships with all levels of staff and community leaders
  • Must be able to obtain a Commercial Driver’s License with a Passenger endorsement
  • Ability to carry up to 40 lbs.
  • Be able to sit for extended periods of time

Preferred Qualification

  • Bachelor's Degree or higher from an accredited college or university in Transportation, Business Administration, Public Administration, or related field
  • Three to four years of experience in a supervisory position
  • Candidate has or is able to obtain a class A or B commercial driver's license with a P endorsement

Minimum Qualifications

  • An Associates Degree or higher from an accredited college or university in Transportation, Business Administration, Public Administration, or related field.
  • One to two years of experience in a supervisory position
  • Candidate has or is able to obtain a Class A or B  commercial driver’s license with P endorsement

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

This position is considered a security and Safety Sensitive position, and will be subject to random drug and alcohol testing under FTA guidelines as well as all procedures and guidelines in alignment with the City of Charlotte and CATS Drug and Alcohol Policies

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

If you have technical issues submitting your application, click here.

Table displaying apply links.