Introduction
The Charlotte-Mecklenburg Police Department is a highly respected law enforcement agency, both in our community and nationally. Our progressive department provides exciting opportunities for law enforcement professionals to develop partnerships with our citizens in order to prevent the next crime, and to enhance the quality of life within our community always treating people with fairness and respect. The department employs nearly 2,000 sworn officers and over 500 civilians serving a jurisdiction with close to 1 million people. Our employees are men and women from diverse backgrounds interested in meeting the needs of and serving an equally diverse community. The men and women of the CMPD are committed to providing the very best service possible and maintaining the high level of confidence this community has in us.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
The Passenger Vehicle for Hire’s Safety Specialist is responsible for the enforcement of the city’s PVH ordinance. The ordinance applies to over 95 companies and 1800 drivers and vehicle owners that operate taxicabs, limousines, town cars, para-transit vehicles, shuttle vans, and contract vehicles. This position is primarily responsible for processing applications for all driver and vehicle permits.
Major Duties and Responsibilities
• Process and schedule appointments for application submission and approval.
• Interview applicants and assist with the application process.
• Conducting local background checks and approving or denying applications based on the review of the documentation.
• Aids in the planning, research and development, and implementation of department policies and procedures.
• Screen visitors and telephone calls and route as appropriate; assist the public, other departments, and divisions by providing information concerning services provided, explain departmental/divisional policies and procedures requiring some interpretation and use a variety of established guidelines. Resolves problems which may include gathering and researching background information.
• Screen incoming mail and prioritize in order of importance.
• Assist and coordinates special projects to accomplish department objectives and other tasks requested by the department manager.
• Collects, analyzes, and reports statistical data regarding the operation of the department; makes planning recommendations based upon statistical reporting.
• Assists other department staff in the parking office as needed.
• Maintains current knowledge of federal and state guidelines, college and departmental policies and procedures.
• Monitors and maintains supplies and materials of assigned area; obtains vendor quotes; initiates requisitions for materials and/or service; performs order tracking.
• Performs other duties as assigned
Knowledge, Skills & Abilities
• Strong organizational skills
• Ability to work independently & manage time / tasks
• Exceptional writing skills, including:
• Knowledge of Departmental Directives & Rules of Conduct
• Exceptional communication skills
• Ability to ride in taxicabs to verify taximeter accuracy
ADA and Other Requirements:
Positions in this class typically require: grasping, talking, hearing, seeing, and repetitive motions.
Physical Requirements:
• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Adequate vision, hearing, and speech required.
Sensory Requirements:
• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehensive written information in work-related documents.
• Ability to hear, understand, and distinguish speech.
Working Conditions:
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phones. This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
Minimum Qualifications
High School Graduate or equivalent with one (1) year of related experience
OR
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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