CATS HR Generalist (Benefits, WC and Leave Administration)
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
The position performs a wide range of Human Resources activities for the Charlotte Area Transit System (CATS) Department which includes a diverse, non-union workforce of over 450 employees occupying over 100 job classifications (e.g., laborers, skilled trades, paraprofessional, and professional occupations). Strong benefits, workers compensation and leave Administration of (FMLA, Non-FMLA, Personal Leave of Absence, Military Leave) experience, attention to detail, organizational skills with the ability to effectively plan, prioritize, and critically think is essential to be successful. Works in partnership with Human Resources professionals providing support to the CATS Department employees with the ability to pivot and/or flex to manage various functions of human resource needs including but not limited to payroll, full-cycle recruitment, reporting, and employee relations. Work is performed with latitude for discretion, independent judgment, and action under minimal supervision; initiative is expected.
The FMLA/Leave Specialist will oversee and administer leave requests and accommodations requiring specialized attention, particularly those arising under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), state and local leave laws, and short-term or long-term disability plans.
Manage the CATS HR Departments’ benefits and leave administration process including but not limited to FMLA, LOA, and Military leave.
Serve as liaison with the department’s third-party leave administrator (UNUM).
Communicate with employees regarding their needs for leave and/or modified work schedules
Maintains reasonable communication with employees on leave to facilitate a smooth and timely return to work; relays communication between employees and their managers during leave within reason.
Advises managers and employees on the interaction of leave laws with paid time off, workers' compensation, and short and long-term disability benefits.
Oversees the return to work process for employees returning from extended FMLA, workers compensation, and other leave(s).
Facilitates other leave requests, which may include accommodation requests under the ADA.\
Provide accurate records and details of hours for employees on leave to HR Payroll Specialist for appropriate coding and payroll processing.
Receive and respond to requests regarding leaves of absence (FMLA, personal, Military, etc.).
Manage annual FMLA re-certification process.
Ensure ADA Accommodation Requests are received, acted upon, and monitored on a regular and consistent basis.
Conduct FMLA/ADA Training as needed.
Maintains knowledge of applicable leave and accommodation laws including FMLA, ADA, and state and local laws.
Preserves confidentiality of employee medical documentation and files.
Manage and administer the CATS HR Department’s Workers Compensation processes.
Maintain notes and records for Worker’s Compensation injuries that require restricted duty and absences from work.
Identify restricted duty assignments and ensure all parties know their responsibilities.
Serve as liaison between Risk Management and employee as needed.
Manage and administer the CATS HR Departments Benefits activities and processes.
Act as the main point of contact for benefits inquiries.
Serve as Departments Wellness Program Ambassador.
Act as the lead for annual benefits enrollment activities.
Ability to perform Generalist Human Resource related items including but not limited to Full-cycle Recruitment, Payroll, Reporting and Employee Relations to serve as the backup and/or an additional resource to CATS HR Team as volume requires.
Complete special projects as assigned.
Build collaborative and effective working relationships with staff across the divisions of the department.
This position is primarily sedentary in nature and requires long periods of sitting and using a computer. May occasionally require lifting of up to 20 lbs. and carrying items for short distances.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.