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HNS Language Access and Immigrant Integration Coordinator #2207-200700-02

Administrative Officer Senior (200700, Grade 6)

Date Opened
Friday, July 29, 2022 12:30 PM
Close Date
Monday, August 15, 2022 11:59 PM
Housing & Neighborhood Services
  • $59,955 to $67,448, based on experience
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives, Office of Equity, Mobility, and Immigrant Integration, which advances upward mobility, immigrant services, diversity, equity and inclusion, Code Enforcement, which works to improve the appearance of communities and maintain standards of living, Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte, and CharMeck 311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County.




The Language Access and Immigrant Integration Coordinator for the Office of Equity, Mobility, and Immigrant Integrations (EMII) is responsible for performing a broad range of functions at an expert level including City-wide coordination of language access efforts, developing new and innovative best practices within integration programs, and working to ensure inclusive communications and engagement practices across City departments.

Major Duties and Responsibilities

Work collaboratively across City departments on the implementation of language access programming 
  • Develop and implement best practices that ensure equitable and culturally relevant services for individuals with limited English proficiency
  • Develop program procedures related to the implementation of language access services and remain in compliance with federal requirements
  • Advise departments on implementing data-informed best practices in service delivery and administration by helping to lead the annual language access audit
  • Develop and provide technical assistance and training for departments to implement language access services 
  • Serve as a subject matter expert on language access best practices through research, collaboration with other municipalities, and partnerships with stakeholders
Develop outreach best practices to engage with newcomer residents
  • Serve as City’s ombudsman/liaison for immigrant/refugee stakeholders establishing and maintaining strong working relationships with, and regularly convening, community members and their related organizations
  • Co-create strategies for engagement with newcomers that are culturally informed including, but not limited to, facilitating the next iteration of the city’s Immigrant Integration report
  • Organize and facilitate the Naturalize Charlotte group of organizations; help them to create shared goals, marketing and programming
  • Serve as staff support for the Charlotte International Cabinet
Increase welcoming City practices
  • Maintain Welcoming Certification through collaboration with departments to incorporate inclusive practices; conduct annual audit process
  • Manage the Welcoming America contract and serve as liaison between the City and that organization
  • Help facilitate and/or serve as support for various community events including Welcoming Week

Knowledge, Skills & Abilities

  • Requires the ability to effectively communicate with a variety of audiences through an assortment of mediums; written reports, presentations, and open discussion settings
  • Excellent interpersonal and relationship building skills
  • Demonstrated team building, leadership and professional achievement
  • Critical thinking and problem-solving skills, as well as initiative, innovation, and willingness to learn
  • Self-direction
  • Ability to build and lead effective programs
  • Effective facilitation and negotiation skills
  • Demonstrated experience in program development, coordination, and measurement
  • Ability to work with others who want to build an inclusive and vibrant city

Preferred Qualification

  • Experience leading language access services within a government organization is strongly preferred 
  • Project management experience is strongly preferred 
  • Proficiency in another language is strongly preferred. Fluency in English is required 
  • Detailed knowledge of community/cultural groups in Charlotte is preferred 

Minimum Qualifications

High School Graduate or Equivalent and three years related work experience
Associate's Degree and two years related work experience
Bachelor's Degree and one year related work experience
Master's Degree

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employee  The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

Final candidates must pass a pre-employment drug-screening test. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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