Career and Talent Development Coordinator #2207-200700-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

The Career and Talent Development Coordinator is responsible for creating, developing, implementing, and overseeing all aspects of the Career Development Program for the City of Charlotte’s Aviation Department at Charlotte Douglas International Airport. Aviation’s diverse workforce includes more than 600 employees occupying over 100 different job classifications (e.g., laborers, skilled trades, paraprofessional and professional). The Career and Talent Development Program contributes to an environment where employees can thrive, and requires the ability to have empathic, future orientated work plan conversations with Aviation employees. Aviation’s Career and Talent Development Program includes, but are not limited to: Career Coaching, Job Shadowing, Mentorship, and Succession Planning. The Career and Talent Development Coordinator will prepare employees for their next career opportunity which involves knowing all Aviation career opportunities; work closely with the Aviation Department recruitment team; understand the City of Charlotte and Aviation professional development and education opportunities; and properly use various assessment tools.

The Career and Talent Development Coordinator will work with Airport tenant partners, and various Aviation Department divisions to establish and maintain professional working partnerships, organize, coordinate, and manage the Airport career and job fairs. They will also be a member on the City of Charlotte’s Workforce Development Strategic Committee and provide feedback and input, develop recommendations, and make decisions on workforce planning strategies and training programs.

The Career and Talent Development Coordinator will assist with recruitment and assisting workforce development program participants as they transition into full-time regular positions. This position requires effective communication for meetings and when communicating program opportunities to internal and external partners as well as when facilitating training to participants, when necessary.

Work is performed under general supervision and performance is evaluated based on program flow and success, feedback and results obtained. Work requires the exercise of considerable independent judgment and initiative. Must be able to meet strict deadlines and simultaneously handle multiple competing and demanding tasks. This position will report directly to the Workforce Development and Outreach Manager within the Human Capital Management and Talent Development Division.

1. Monitor, evaluate, and maintain records related to the program. Create, maintain, and report metrics to show program return on investment.

2. Develop and manage the Mentorship Program. The Mentorship Program will consist of leadership development aspects within the organization. Communicate program specifics to employees, supervisors, and leadership. Deliver training to Mentors and Mentees as well as maintain training materials necessary for success of a structured program. Monitor, evaluate, and maintain records related to the program. Create, maintain, and report metrics to show program return on investment, growth, and development for each fiscal year.

3. Manage tuition assistance programs (reimbursement and pre-paid) for both the educational reimbursement program in conjunction with both the City of Charlotte and Aviation Department policies, and procedures, as well as the internal Aviation Department pre-paid CAPP program. Analyze any necessary changes to improve process and program flow. Create and maintain dashboards to demonstrate the return on investment. Create and maintain partnership and contacts where applicable at various educational institutions as well as Central Piedmont Community College (CPCC).

4. Plan and coordinate the Aviation internal department career exploration event in conjunction with the Workforce Development team. Identify and coordinate the internal staff logistics portion as well as external partners where necessary to discuss educational reimbursement options, as well as career development opportunities for department employees. Monitor internal employee portion details to ensure a supportive and informative environment to understand college resources and assistance, as well as city resources for career engagement and opportunities. Evaluate to identify metrics and goals for further development.

5. Manage, plan, and coordinate the Airport Job Fair with Airport tenant partners. The Airport Job Fair will take place each year to assist with the hiring and recruitment needs both internally as well as externally. Coordinate volunteers, location, and logistics for a successful event with outlined metrics and established goals. Maintain strong partnerships and relationships both internally and externally. Work strategically in managing the Airport Job Fair to understand both the need and impact with Aviation Department leadership, recruitment team and community partners.

6. Serve as the liaison between the employees and supervisors to provide effective and streamlined career development coaching, plans and opportunities using a comprehensive career coaching model or educational assistance tools. This career development model will impact workforce development programming for candidates in a full-time capacity, existing workforce, as well as the Career and Training Academy in conjunction with City Human Resources. This position will also create standard operating procedures to support such models or development plans.

7. Build knowledge in career and succession planning to provide specialist advice and support with regards to talent assessments, knowledge management, and succession planning both internally and externally where applicable.

8. Document program processes and information for knowledge transfer purposes, as well as to understand strategy to plan for growth and development of programs.

9. Represent the City of Charlotte and Airport in both a professional and positive manner.

• Excellent verbal, written and interpersonal communication skills.

• A demonstrated ability to learn quickly, adapt to a variety of environments, and take responsibility and accountability for projects is required.

• Excellent organizational and time management skills.

• Ability to speak effectively in front of large groups to deliver speeches, presentations, and answer questions.

• Ability to prioritize and multitask, and to positively contribute in a fast-paced and changing work environment.

• Ability to establish and maintain effective working relationships, and deal professionally and courteously to all Aviation staff, community members and Airport tenant partners.

• Ability to coordinate the work of multiple work groups within the department and other organizational units; identify problems, solutions and resolve conflicts.

• Ability to design and coordinate effective and comprehensive programs with metrics for evaluation.

• Ability to work independently, make sound business decisions and take initiative.

• Detailed oriented and possess strong organizational skills.

• Ability to meet strict deadlines and handle multiple and simultaneous demanding tasks.

• Proficiency with Microsoft Office Software (Word, Excel, PowerPoint, Publisher).

• Proficiency with incorporating the use of technology to develop presentations.

• Ability to maintain effective working relationships with co-workers, other City and County departments, and the public, representing the Airport in a positive manner.

Requires a bachelor’s degree plus three years of experience. Major course work in Career Coaching, Organizational Development, or career coaching/counseling certification such as ATD Expert Coach, NCDA Certified Career Services Provider, or Certified Professional Career Coach is preferred.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.