Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Supervise Bus Operations to maintain the efficient operation of the shuttle bus service by ensuring drivers follow procedures and assigning resources as necessary to meet customer demands. Oversee shuttle bus operation to ensure effective, timely and responsive service to meet the needs of the traveling public. Act decisively and exercise independent judgment within established rules, regulations and procedures.
General Information:
• Must be available to work assigned weekday, weekend, evening and holiday shifts, and other times as needed due to emergency/urgent situations, including inclement weather. Subject to emergency calls back to work.
• Requires Class B CDL with Passenger and Air Brakes Endorsements, or ability to obtain within first 90 days of hire.
• Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
Major Duties and Responsibilities
1. Supervise and coordinate 24/7/365 Shuttle Bus Operations activities including administration and enforcement of airport ordinances, rules and regulations. Instruct drivers about approved airport transportation routes, policies and procedures
2. Complete Performance Reviews, coaching and progressive discipline on drivers and dispatchers. Conduct shift bids, prepare schedules, assign work and supervise performance of Shuttle Bus Drivers and Dispatchers. Participate in work of subordinates as required to maintain an efficient operation. Advise management staff of operational concerns and recommend changes to areas such as staffing levels, safety hazards and maintenance issues.
3. Monitor radio communications and assign buses to meet customer demands. Approve alternative service in accordance with established procedures. Ensure authorized breaks and meal periods are assigned and recorded in accordance with policies and procedures.
4. Respond to and investigate vehicle accidents and injuries to include pulling cameras on buses and reviewing its contents. Complete associated paperwork in accordance with policies and procedures. Participate on the Accident Review Committee. Transport employees for drug testing in accordance with Aviation Department and City policies and procedures.
5. Complete related paperwork such as vehicle inspection reports, vehicle work orders and training records. Update work schedules, complete shift logs and training records. Monitor bus GPS’s to ensure efficient movement and spacing of buses.
6. Time keeping. Enter, adjust and approve time in Kronos. Answer phones and document calls from drivers who will be late or unable to work. Follow-up with Management staff in accordance with policies and procedures. Monitor attendance and conduct disciplinary actions as necessary.
7. Hiring of Shuttle Bus Drivers and Dispatchers. Select applicants and conduct interviews and reference checks. Fill out necessary paperwork for badge renewals and insure drivers have the correct items of identification
8. Provide accurate information to the public. Respond to requests for service in accordance with policies and procedures. Direct Airport traffic as needed to alleviate traffic congestion.
9. Serve as a back-up for Parking Operations Supervisor, Bus Operations Trainer and Dispatcher as required to maintain an efficient operation.
10. Other duties, as assigned
Knowledge, Skills & Abilities
• Thorough knowledge of shuttle bus operation.
• Thorough knowledge of airport ordinances, rules, regulations, policies and procedures.
• Ability to safely drive any of the shuttle bus models and train others to do the same.
• Ability to follow verbal and written instructions.
• Ability to plan and organize the work of support staff.
• Ability to analyze problems and make effective decisions.
• Ability to deal tactfully and courteously with the public, represent the airport in a positive, professional manner, and establish and maintain effective working relationships with co-workers, tenants and contractors.
• Ability to communicate effectively, orally and in writing, and complete related paperwork.
• Speak English clearly enough to be understood over the radio and communicate effectively with customers.
• Ability to effectively use Word, Excel, PowerPoint and Outlook, and assist others in their use of these programs
Preferred Qualification
Three years supervisory experience and one year professional bus driving experience.
Minimum Qualifications
High School Graduate or Equivalent and seven years related work experience
OR
Associates Degree and five years related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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