Fire Telecommunicator I Lead #2206-304010-02

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

A TCI/Lead will perform daily TCI tasks as well as communications and other various tasks for fire department functions in the community.  A TCI/Lead will perform the duties of a TCII when the TCII is absent. 

WORKING ENVIRONMENT AND SCHEDULE:

• The Communications Division operates on a 24x7 365 day basis. Typical shifts for the division are 0645-1500 (daylight), 1445-2300 (daylight), 2245-0700 (night).  The schedule rotates for the daylight shifts and remains constant for the night shift. 

• Schedules are not guaranteed and are subject to change at any time to meet the needs of the division based on departmental or community needs.

• Employees are subject to mandatory overtime, on call or even recall, in accordance with departmental and city policy and in accordance with applicable state and federal laws.  This mandatory overtime may be based on departmental or community needs.

A TCI/Lead will perform the following tasks:

• All typical tasks included in the Telecommunicator 1 (TCI) job description.
• When applicable, plan, direct and supervise the work of Telecommunicator 1/Leads (TCI/Lead) and TCI’s on duty.
• Enforce city and department policies and guidelines.
• Document and discuss performance or behavioral issues and concerns with subordinate TCs.
• Create and facilitate development and training opportunities for TCs assigned to the shift.
• Create an environment of teamwork.
• Ensure that all incoming calls are properly received, processed and dispatched in accordance with communications division training guidelines and established benchmarks.
• Serve as the shift point of contact for command staff, other agencies, and the media.
• Facilitate city and/or department notifications when required. 

• Considerable knowledge and operational experience of multi-channel radio and multi-line telephone systems.
• Working knowledge of the functions, practices and procedures of the Charlotte Fire Department.
• Working knowledge of the physical layout and geography of the City of Charlotte and surrounding areas.
• Ability to accurately receive and clearly transmit radio communications.
• Ability to assess people and situations, to apply sound judgment, to remain calm under high stress environments and to elicit sufficient and essential information for dispatching and assisting field personnel. 
• Ability to direct the work of skilled TCs and provide constructive feedback in a tactful and meaningful manner.
• Ability to multi-task, i.e. work simultaneously on different calls, with different agencies and personnel.
• Ability to communicate (speak and write) clearly and distinctly.
• Ability to maintain accurate and complete work activity records and files.
• Ability to issue reasonable and prudent orders to subordinate TCs.
• Ability to follow reasonable and prudent orders from members in supervisory positions and complete other duties as assigned.
• Investigate disciplinary issues either witnessed or received from the chain of command and approve action.
• Investigate positive issues either witnessed or received from the chain of command and approve action.

• Requires a high school diploma or GED.
• Communications, dispatch or other public contact experience, or equivalent
• No Class A offenses documented in the last performance period.
• No performance probation within the last 2 years.
• Completion of APCO Communications Training Officer (CTO) program.
• Completion of divisional TCI/Lead position task book to be completed within 90 days of selection:
• Supervision of a minimum of twenty (20) shifts, with at least half of those occurring on day shift
• Providing console and classroom training of Telecommunicator Trainee(s) and/or providing a Daily Observation Report (DOR) if applicable.
• Completion of City QUEST program following promotion

As of October 1, 2021:

The City of Charlotte now requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer and, as such, will consider reasonable accommodation as required by law.  Proof of vaccination is NOT required until a candidate receives and accepts a Conditional Offer of employment, at which time the candidate will be advised that proof must be submitted to CFD HR prior to the first date of employment.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.