The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
A TCI/Lead will perform daily TCI tasks
as well as communications and other various tasks for fire department functions
in the community. A TCI/Lead will
perform the duties of a TCII when the TCII is absent.
WORKING ENVIRONMENT AND SCHEDULE:
- The Communications Division
operates on a 24x7 365 day basis.
Typical shifts for the division are 0645-1500 (daylight), 1445-2300
(daylight), 2245-0700 (night). The
schedule rotates for the daylight shifts and remains constant for the night
- Schedules are not
guaranteed and are subject to change at any time to meet the needs of the
division based on departmental or community needs.
- Employees are subject to mandatory overtime, on call or even recall, in
accordance with departmental and city policy and in accordance with applicable
state and federal laws. This mandatory
overtime may be based on departmental or community needs.
Major Duties and Responsibilities
A TCI/Lead will perform the following
- All typical tasks included
in the Telecommunicator 1 (TCI) job description.
- When applicable, plan,
direct and supervise the work of Telecommunicator 1/Leads (TCI/Lead) and TCI’s
- Enforce city and department
policies and guidelines.
- Document and discuss
performance or behavioral issues and concerns with subordinate TCs.
- Create and facilitate
development and training opportunities for TCs assigned to the shift.
- Create an environment of
- Ensure that all incoming
calls are properly received, processed and dispatched in accordance with
communications division training guidelines and established benchmarks.
- Serve as the shift point of
contact for command staff, other agencies, and the media.
- Facilitate city and/or
department notifications when required.
Knowledge, Skills & Abilities
- Considerable knowledge and
operational experience of multi-channel radio and multi-line telephone systems.
- Working knowledge of the
functions, practices and procedures of the Charlotte Fire Department.
- Working knowledge of the
physical layout and geography of the City of Charlotte and surrounding areas.
- Ability to accurately
receive and clearly transmit radio communications.
- Ability to assess people
and situations, to apply sound judgment, to remain calm under high stress
environments and to elicit sufficient and essential information for dispatching
and assisting field personnel.
- Ability to direct the work
of skilled TCs and provide constructive feedback in a tactful and meaningful
- Ability to multi-task, i.e.
work simultaneously on different calls, with different agencies and personnel.
- Ability to communicate
(speak and write) clearly and distinctly.
- Ability to maintain
accurate and complete work activity records and files.
- Ability to issue reasonable
and prudent orders to subordinate TCs.
- Ability to follow
reasonable and prudent orders from members in supervisory positions and
complete other duties as assigned.
- Investigate disciplinary
issues either witnessed or received from the chain of command and approve
- Investigate positive issues
either witnessed or received from the chain of command and approve action.
ADA and Other Requirements:
Positions in this class typically require: grasping, talking,
hearing, seeing, and repetitive motions.
- Essential and marginal functions may require
maintaining physical conditions necessary for sitting, standing, climbing,
or walking for extended periods of time.
- Light to moderate lifting and carrying; some
crouching, stooping, squatting, crawling, reaching, pushing, and pulling
when performing tasks.
- Adequate vision, hearing, and speech required.
- Concentrated and attentive use of one or more
senses (visual, audio, and other sensory modalities) for proofreading,
data entry, and tabulating data.
- Ability to operate in an environment with
frequent interruptions from people and/or noises, which in return could
result in some level of stress, fatigue, or strain.
- Comprehensive written information in work-related
- Ability to hear, understand, and distinguish
Work is performed in an indoor environment with moderate
exposure to atmospheric conditions, moderate exposure to environmental
conditions and frequent exposure to computer screens, files, and phone.
- Requires a high school diploma or GED.
dispatch or other public contact experience, or equivalent
- No Class A offenses documented in
the last performance period.
- No performance probation within the last 2
of APCO Communications Training Officer (CTO) program.
of divisional TCI/Lead position task book to be completed within 90 days of
of a minimum of twenty (20) shifts, with at least half of those occurring on
console and classroom training of Telecommunicator Trainee(s) and/or providing
a Daily Observation Report (DOR) if applicable.
of City QUEST program following promotion
Conditions of Employment
As of October 1,
The City of Charlotte now requires proof of COVID-19
vaccination as a condition of employment for any new City of Charlotte
employees. The City is an Equal Opportunity Employer and, as such, will
consider reasonable accommodation as required by law. Proof of
vaccination is NOT required until a candidate receives and accepts a
Conditional Offer of employment, at which time the candidate will be advised
that proof must be submitted to CFD HR prior to the first date of employment.
Background Check Policy requires background checks to be conducted on final
internal or external candidate(s) applying for any position with the City of
Charlotte. The type of information that will be collected as part of a
background check includes, but is not limited to: reference checks, social
security verification, education verification, criminal conviction record
check, and, if applicable, a credit history check, sex offender registry and
motor vehicle records check.
must be in compliance with all federal and state statutes, such as the Fair
Credit Reporting Act (FCRA). The checks must be consistent with the guidelines
set forth by these laws requiring organizations to obtain a candidate’s written
authorization before obtaining a criminal background report, motor vehicle
records check or credit report; and to properly store and dispose of
information derived from such reports.
must pass a pre-employment drug-screening test and physical examination. During
the selection process, candidates may be asked to take a skills test, and/or
participate in other assessments.
The City of
Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
If you have technical issues submitting your application, click here.