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HNS Housing Division Operations Manager #2206-270910-02

Date Opened
Thursday, June 02, 2022 4:30 PM
Close Date
Wednesday, July 06, 2022 11:59 PM
Housing & Neighborhood Services


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Housing & Neighborhood Services (H&NS) focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives, Office of Equity, Mobility, and Immigrant Integration, which advances upward mobility, immigrant services, diversity, equity and inclusion, Code Enforcement, which works to improve the appearance of communities and maintain standards of living, Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte, and CharMeck 311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County.




The Housing Services Operations Manager is responsible for supervising staff and overseeing the day-to-day operations of the Housing Division within Housing & Neighborhood Services. The Housing Division Operations Manager supervises a team of direct reports while supporting the Housing Services Assistant Director. This position reports directly to the Housing Services Assistant Director.

Major Duties and Responsibilities

  • Supervise the current federal Community Development Block Grant (CDBG), the HOME Investment Partnership, Housing Opportunities for Persons with HIV/Aids (HOPWA) and Emergency Solutions Grant (ESG) programs to ensure compliance with federal and state regulations and incorporate new ideas for more efficient management and growth of these programs  
  • Coordinate the preparation of various detailed federal reports, such as the Consolidated Plan, the Annual Action Plan, and the Consolidated Annual Performance and Evaluation Report
  • Organize and manage housing data systems that allow timely response to stakeholder questions and support ongoing analysis
  • Act as a capital project manager for federally funded infrastructure, multifamily and community facility projects
  • Conduct research for special studies and projects and prepare reports on recommendations and plans for implementation
  • Provide guidance and supervision to the following areas of the Housing division:   asset management, homeownership initiatives, Housing Trust Fund, homelessness prevention, rental assistance, and housing rehabilitation

Knowledge, Skills & Abilities

  • Sound competency in data management, spreadsheets, and data analysis
  • Ability to collect, organize and analyze data and prepare reports
  • Ability to establish effective working relationships with coworkers, partners, and the public
  • Ability to manage partners and assess partner performance
  • High level of proficiency in Microsoft Word, Microsoft Excel, Microsoft Project, and Outlook
  • Experience speaking in front of large groups and the ability to explain technical information to the public
  • Previous experience with federally funded capital projects highly desired
  • Strong organizational, planning, and time management skills
  • Must have valid driver’s license and the ability to obtain City driving authorization
  • A self-starter, able to work well in a team-based environment under limited supervision with effective interpersonal skills and a high energy
  • Analytical ability as well as strong critical thinking and problem-solving skills
  • Ability to communicate effectively, both orally and in writing
  • Ability to work on multiple projects effectively and simultaneously
  • Previous experience supervising and guiding a team of direct reports

Preferred Qualification

  • Undergraduate or graduate degree with coursework in public administration, business administration, urban planning, or a related field 
  • Previous supervisory experience
  • Proficiency in Spanish 

Minimum Qualifications

Requires a bachelor’s degree plus five years of relevant work experience or a master’s degree plus three years of relevant work experience


Salary range: $86,843 to 97,697, based on experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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