Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
This posting is for a Facilities Service Coordinator that will support Charlotte Water administrative and operational facilities. This new position will be stationed at Charlotte Water’s new Zone 4 Field Operations Center, a multi-structure, multi-function campus combining offices, event space, warehousing, materials storage, and vehicle services with an expected opening in mid-to-late 2023.
Summary
This position provides advanced Facilities Management support through a variety of activities, audits, and workspace-related tasks, exhibiting strong customer relationship and communication skills with all levels of the organizational chart. This position serves as the first-level point-of-contact for facility queries and escalations and successfully coordinates the resolution of problems associated with all building services including, but not limited to: maintenance and repair, vendor services, workspace resources, small project management, and interior and exterior furnishings, fixtures, and equipment.
Major Duties and Responsibilities
• Responds promptly to internal customer inquiries.
• Ensures general safety of facilities and related workers.
• Manages and monitors facility service providers including, but not limited to mechanical systems, building envelope, fire and life safety, janitorial, landscaping, pest control, waste management, vending, and furniture.
• Performs light maintenance and repair tasks.
• Performs related administrative duties such as: procuring quotes for goods and services, entering requisitions for purchase orders through the Munis financial management system, and reconciling P-Card accounts.
• Coordinates small construction/renovation projects and staff relocations.
• Documents work related activities in the work asset management system.
• Assists other staff with oversight of buildings and divisions as needed.
• Performs other related job duties as assigned.
Knowledge, Skills & Abilities
• Skill in using computers, spreadsheets, databases, word processing, and flow charting.
• Skill in general troubleshooting processes and root-cause identification
• Ability to work independently.
• Ability to read and interpret blueprints and building schematics.
• Ability to establish collaborative working relationships with other employees.
• Ability to communicate effectively, both verbally and in writing, with all levels of the organizational chart.
PHYSICAL DEMANDS:
The physical demands of this position are variable and involve both sitting and standing/walking for extended periods. The position frequently lifts and moves up to 20 pounds and occasionally lifts and moves up to 50 pounds. Loads over 50 pounds are rarely encountered and are addressed with assistance, either equipment or other staff. Additionally, the following physical abilities are required: balancing, climbing, crawling, crouching, feeling, manual dexterity, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity in data/color/observations/equipment/inspections, and walking.
Preferred Qualification
• Active membership and participation in a Facilities Management or Commercial Real Estate industry association (e.g. IFMA, BOMA, IREM, etc)
• Awarded credential(s) from a Facilities Management, Commercial Real Estate, or Sustainability organization (e.g. IFMA, BOMA, IREM, USGBC, WELL, etc)
• Prior experience as a Facilities Coordinator or Manager, service vendor account manager, hotel concierge or front desk manager, or other high-volume customer-facing service liaison
Minimum Qualifications
• Associate degree from an accredited school.
• Two (2) years of related work experience.
• OR an equivalent combination of education and relevant work/industry/military
experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job functions.
Licenses, Certifications or Registrations:
• Requires a valid driver’s license.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
As of October 1, 2021:
The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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