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Development Services Deputy Division Manager #2206-230700-02

Date Opened
Thursday, June 23, 2022 5:00 PM
Close Date
Thursday, July 21, 2022 11:59 PM
Charlotte Department of Transportation
  • $86,843.00 - $108,553.00/year
Employment Type
  • Full Time


The Development Services Division manages a variety of permitting activities that affect City streets, such as rezoning, subdivision, commercial plan review, transportation impact studies, special events/pilots (parades, runs, dockless bike share, e-scooters), utility permitting, encroachments, right-of-way abandonment, and right-of-way leasing programs. The Development Services Division has approximately 30 employees working in three areas: Special Events, Right-of-Way Management, and Land Development.


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Charlotte Department of Transportation is seeking a Development Services Deputy Division Manager. This professional leadership position is responsible for assisting the Development Services Division Manager in managing CDOT’s permitting and regulatory functions. This position supports the Special Events, Right-of-Way Section, and Land Development Section Supervisors in resolving complex issues and addressing customer service concerns. The Development Services Deputy Division Manager will coordinate with other Deputy Division Managers and department representatives in the development of policies, processes, and regulations for the Division, including the Strategic Mobility Plan and the Unified Development Ordinance.

Major Duties and Responsibilities

  • Assists the Division Manager in providing group level leadership in managing work programs for division-wide permitting activities. 
  • Assists the Division Manager in developing and monitoring the Division’s annual Strategic Objectives to report on performance measures. 
  • Leads in efforts to promote effective service delivery and customer service through CDOT permitting platforms, such as Accela and City Works. 
  • Manages the annual review of fee schedules for various regulatory and non-regulatory permit activities for the Division. 
  • Coordinates special projects with the CDOT Directors, City Council, the City Manager’s Office, and community stakeholders. 
  • Supports the ADA Coordinator in the delivery of Public Right-Of-Way Accessibility Guidelines for the Division’s activities. 
  • Performs other duties as required.

Knowledge, Skills & Abilities

  • Ability to communicate effectively orally and in writing. Act as a public advocate while enforcing good transportation design and engineering standards for safety, and accommodation of all right-of-way users. 
  • Requires strong interpersonal skills in communication, leadership, decision-making and innovation.
  • Thorough knowledge of principles and practices of traffic engineering and multi-modal roadway design, and ability to make decisions considering various public objectives. 
  • Considerable knowledge of modern traffic/transportation engineering methods and techniques. 
  • Knowledge of the principles and problems involved in planning, managing employees and resources, and financing traffic/transportation engineering programs and projects.
  • Knowledge of intergovernmental laws and procedures relating to traffic engineering. 
  • Knowledge of municipal government administration and the corresponding role of municipal transportation. 
  • Ability to prepare and analyze complex data. 
  • Ability to prepare, review, approve, and implement recommendations to transportation engineering problems.
  • Ability to exhibit good customer service skills. 
  • Ability to facilitate and provide leadership for staff, committees, and citizen groups.
  • Ability to communicate with strong interpersonal skills such as tact, active listening, respect, and calmness.
  • Ability to act as a visionary leader, build consensus, empower employees, be flexible and manage conflict as well as meet deadlines. 
  • Ability to establish and maintain effective working relationships by being proactive and diplomatic with other city employees, outside agencies and general public both verbally and in writing. 
  • Ability to prioritize and manage multiple tasks and projects. 
  • Ability to serve as a departmental “expert witness.”
  • Proficiency in use of Microsoft Office Suite Products.

Preferred Qualification

  • PE or AICP Certification strongly preferred.
  • 7 years minimum of experience in transportation engineering, transportation planning, administration, customer service, and managing project teams.
  • Three to five years supervisory-direct report experience.

Minimum Qualifications

  • Graduation from a four-year college or university with a degree in Civil Engineering, Urban or Regional Planning and five (5) years relevant experience.
  • Master’s level degree and three (3) years relevant experience.
  • An equivalent combination of education and relevant experience that provides the necessary knowledge, skills, an abilities to successfully perform the essential job duties


  • $86,843.00 - $108,553.00 / Year; Commensurate with experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for all new City of Charlotte employees.

The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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