Human Resources Training Specialist #2206-204200-01

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

• Administrative

The Human Resources Training Specialist provides guidance and support to the HR and Operations Training Divisional functions within the Charlotte Department of Transportation (CDOT). Primary duties include providing training and facilitation for a multi-skilled workforce, on-the-job training for assigned employees, and developing course curriculums and a broad range of training to support the organizational needs. This position requires a strong technical and professional background in training and development with a proactive mindset, attention to detail, and optimal time management behaviors that allow strong performance in a fast-paced environment.

The incumbent will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.

This position primarily works office hours Monday through Friday, and the schedule also requires working varying shifts to accommodate training schedules including, but not limited to evenings, weekends, holidays, special events, and during inclement weather.

• Facilitate CDOT new hire orientation and onboarding activities for new hires to ensure consistent practices for all newly hired employees. 
• Guide the CDOT Connects Program for new employees 
• Conduct ongoing training needs assessments of CDOT staff based on input from managers and employees
• Coordinate the Lunch with Leaders Program.
• Develop and implement training programs that support and address deficiencies in skills across the department including a specific focus on Diversity, Equity, and Inclusion goals.
• Prepare training plans for the CDOT operations divisions that include potential costs, measurable goals, and options for delivery. 
• Develop a process to ensure employee training needs and goals accurately align with the performance review and development program.
• Work collaboratively with divisions to implement CDOT’s Equity in Services Tool. 
• Coordinate with Senior Safety Coordinators and the division staff to identify training and support needs related to safety programs, technology enhancements, and employee benefit programs.
• Responsible for developing training programs and curricula for CDOT staff to ensure that all employees have the necessary skills to perform their respective job duties in a safe, efficient, and knowledgeable manner.
• Utilize the Human Resource training system, My Success, to schedule, track, and monitor training for the employees and maintain a system to communicate training opportunities to employees and supervisors. 
• Provide regular updates to CDOT's leadership regarding training programs and activities. 
• Develop and foster relationships with training specialists in other City Departments, outside agencies, and educational institutions to further opportunities for cost-sharing and collaboration.
• Supports career development initiatives and supervisors by identifying learning opportunities to assist employee growth and development plans. 
• Creates standardized templates learning items such as job aids and instructional guides and assists trainer's in-house training materials development.
• Creates online training content 
• Develop systems to evaluate courses and instructors to maximize training effectiveness.

• Ability to establish and maintain effective and professional working relationships with all CDOT Staff and external contacts.
• Qualified to recognize problems, identify solutions, and resolve conflicts. 
• Ability to manage day-to-day activities of multiple assigned projects, communicate status updates, and proactively identify changes in the scope of work to ensure appropriate planning measures are taken to assess impact. 
• Can effectively speak in front of large groups, deliver content and presentations and answer questions. 
• Ability to work independently, make sound business decisions, and take the initiative. 
• Knowledge and experience working in human resources, training and workforce development best practices, policies, and procedures
• Knowledgeable of instructional design methodologies and adult learning concepts. 
• Possess great attention to detail.
• Knowledge of principles/practices of team member development and training 
• Ability to analyze complex issues and prepare/implement recommendations/decisions 
• Ability to exercise critical thinking skills and perform strategic planning 
• Ability to establish/maintain effective working relationships with employees throughout the organization 
• Ability to develop, implement, monitor, and evaluate training and development programs 
• Ability to communicate effectively both orally and in writing
• Knowledge of best practices related to adult education and employee development 
• Ability to provide training to a diverse staff 
• Possess excellent facilitation and presentation skills

• Bachelor's Degree in education, communication, business, or related field; and three (3) years related work experience
• Master's Degree and one (1) year related work experience

• $64,803.00 - $81,003.00 / Year; Commensurate with experience

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

As of October 1, 2021:

The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees.

The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.